Problems with updating the theme again…

This topic has 4 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: matizart
    matizart
    Participant
    December 7, 2021 at 15:47

    Good, months ago I wrote because I had a problem with your template when updating it, today the same thing happened, the theme was updated and already on the home page there are several parts that you see the shorcode and it did not work.
    The other time I think you uninstalled the WPBakery Page Builder plugin and installed the elementor, I don’t know for sure. Please can you come in to see what happens ???? or tell me what to do. What cannot be that when updating the template of these errors

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 7, 2021 at 17:26

    Hello,

    Make sure that you updated and activated XStore core plugin.
    Provide us with WP Dashboard access to check your site if core plugin update does not help.

    Regards

    Avatar: matizart
    matizart
    Participant
    December 7, 2021 at 17:44

    All plugins are up to date.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 7, 2021 at 18:49

    Hello,

    Sorry but you activated another theme https://prnt.sc/226qq7g
    Out theme is XStore theme. So, XStore child should be activated, not Neve.
    Once I activated XStore child I don’t see any problem. So, watch video tutorial on how to update theme https://youtu.be/xMEoi3rKoHk because seems that you make something wrong.

    Regards

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