Problems with updating the latest version of the plugin

This topic has 4 replies, 2 voices, and was last updated 5 years, 3 months ago ago by montse

  • Avatar: montse
    montse
    Participant
    September 8, 2020 at 16:05

    we bought the template in 2016 and there was no need to add the purchase code, now we wanted to update from version 2.5 to 7 but I had problems, in order to reinstall it and enter the purchase code we have completely replaced the folder, xstore and now it doesn’t work, luckily it’s in the staging version

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: montse
    montse
    Participant
    September 9, 2020 at 09:08

    I have this problem: Un errore di E_PARSE è stato causato nella linea 42 del file /home/customer/www/staging2.trea-agricoltura.it/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php. Messaggio di errore: syntax error, unexpected ‘>’

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2020 at 14:58

    Hello,

    Provide temporary wp-admin and FTP access to the site where do you have this problem, so we can take a closer look.

    Regards

    Avatar: montse
    montse
    Participant
    September 9, 2020 at 16:46

    now the web site is ok thaks

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