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Problems with the filters - by David Pire

This topic has 6 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

  • Avatar: David Pire
    David Pire
    Participant
    April 29, 2021 at 10:31

    i have a problem with the look of the filters

    #285779 Copied Theme version: 3.2.7 WooCommerce version: 5.2.2
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2021 at 10:36

    Hello,

    Thanks for contacting us.
    Do you use File Generator? Go to XStore > Files generator > remove the file that you generated. It looks like you did not choose all the elements that you use on your site, so don’t generate file if you are not very familiar with the theme.

    Regards

    #285781 Copied
    Avatar: David Pire
    David Pire
    Participant
    April 29, 2021 at 20:35

    I don’t have any file in checked in the file generator. But the problem has not been solved

    #285844 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2021 at 07:15

    Hello,

    Thanks for the reply.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
    If the situation is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #285859 Copied
    Avatar: David Pire
    David Pire
    Participant
    April 30, 2021 at 16:42

    I fixed, the problem was on Elementor, have an error with the Elementor theme builder, The product archive element.

    #285964 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2021 at 07:27

    Hello,

    Thanks for letting us know.

    Regards

    #285989 Copied
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