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Topic: Problems with the filters - by David Pire

David Pire

Participant

April 29, 2021 10:31 am

i have a problem with the look of the filters
Site URL: hidden
Theme version: 3.2.7
WooCommerce version: 5.2.2

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Rose Tyler

Support staff

April 29, 2021 10:36 am

Hello,

Thanks for contacting us.
Do you use File Generator? Go to XStore > Files generator > remove the file that you generated. It looks like you did not choose all the elements that you use on your site, so don’t generate file if you are not very familiar with the theme.

Regards

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David Pire

Participant

April 29, 2021 8:35 pm

I don’t have any file in checked in the file generator. But the problem has not been solved

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Rose Tyler

Support staff

April 30, 2021 7:15 am

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
If the situation is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

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David Pire

Participant

April 30, 2021 4:42 pm

I fixed, the problem was on Elementor, have an error with the Elementor theme builder, The product archive element.

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Rose Tyler

Support staff

May 1, 2021 7:27 am

Hello,

Thanks for letting us know.

Regards

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