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PROBLEMS WITH TAX IN THE WEB, WHEN YOU ARE NOT LOGGED

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

luzactual

Participant

November 24, 2022 at 14:17

if i am logged show this price ( THIS IS OK)

https://prnt.sc/VJER_RS_G0SC

BUT IF I AM NOT LOGGED SHOW THIS (NOT OK) NOT SHOWING TAX

https://prnt.sc/ZK13KqrTsfgA

#339500 Copied Theme version: 8.1.5

1 Answer

Tony Rodriguez

Support staff

November 24, 2022 at 14:39

Hello, @nedim,

This issue is independent from our theme, Tax and Prices have been handled by WooCommerce, please read this official WooCommerce thread as well: https://wordpress.org/support/topic/prices-are-wrong-when-not-logged-in/

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#339505 Copied
Tagged: logged, online, problems, woocommerce, wordpress
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PROBLEMS WITH TAX IN THE WEB, WHEN YOU ARE NOT LOGGED

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