Problems with et core plugin – we have the newest installed

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello @mell,

The issue you are experiencing is related to the incorrect translations that were implemented. We have resolved the fatal error on your website; however, we recommend reviewing the translations and correcting the grammatical issues. We believe the following strings contain errors:

– View %s
– View %s Static blocks

Please correct them or provide us with wp-admin access so we can assist you further.

Best regards,
8Theme Team

Hello @mell

Could you please provide temporary wp-admin access? We need to check your settings because the changes we made on your server will be overwritten after update so we want to ensure the strings are correctly translated.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @mell
Please, check from your side the credentials and option for us to login without extra verifications.
Thanks for understanding !
Kind regards, Jack Richardson
The 8theme’s team

Hello @mell,

As we mentioned earlier, there was an issue with some string translations (https://prnt.sc/SH1-9ckkAIo1). We have now resolved this, and you can verify that everything works correctly after the update. Also, we suggest you to carefuly make such translations for strings that contain special chars in strings.

Best regards,
8Theme Team