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Problems with drop-down menu and search results

This topic has 8 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

Sonia

Participant

August 19, 2021 at 15:43

Hi there!
We use the XSTORE theme, with the Home Decore demo.
We activate a drop-down menu with the woocommerce categories and upon entering, the first page of results looks perfect, but when navigating to the next page of following results, the header banner is lost.

On the other hand, the search results do not show the correct results. In general, it shows less than those that really exist. Ex: if I search for “Treif” the result shows 2 products (and 1 page), but actually I have 11 products.

Can you help me?

#299359 Copied Theme version: .8.0.5 WooCommerce version: 5.6.0

7 Answers

Rose Tyler

Support staff

August 20, 2021 at 11:37

Hello,

Provide temporary wp-admin access, so we can take a closer look.
Next time, post different questions via separate topics, it will speed up getting answers.

Regards

#299408 Copied

Sonia

Participant

August 20, 2021 at 13:03

Thank you very much for your attention Rose!
I will heed your advice to separate topics.

Please contact administrator
for this information.

#299416 Copied

Rose Tyler

Support staff

August 20, 2021 at 13:22

Hello,

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check Categories then.
If this doesn’t help, provide temporary FTP access, I will pass this problem to our technicians.
2/ WooCommerce Search shows 2 products in the Dashboard – https://gyazo.com/caefd5a17c1c901b68df57304b631b16 , It meant the situation is independent of our theme.

Regards

#299421 Copied

Sonia

Participant

August 20, 2021 at 23:55

Hola!!
I followed your advice, but the problem persists.

Thanks for your help

Please contact administrator
for this information.

#299460 Copied

Rose Tyler

Support staff

August 21, 2021 at 07:47

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
Unfortunately, our technicians team doesn’t work during the weekend. Please be patient and do not change access.

Regards

#299472 Copied

Sonia

Participant

August 31, 2021 at 01:03

Hi! will you have any news?

#300578 Copied

Rose Tyler

Support staff

August 31, 2021 at 10:10

Hi,

Fixed. Changes were done in xstore-child/woocommerce/archive-product.php , because WooCommerce doesn’t allow the display of category description on pages with paginations. Also, Woocommerce->Shop->Shop page Filters -> Ajax For Product Categories Widget was disabled, to make the description displayed correct after the ajax page opening.

Regards

#300613 Copied
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Problems with drop-down menu and search results

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