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Problems with checkout page after theme install

This topic has 9 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Rose Tyler

nachosn

Participant

April 19, 2017 at 18:01

Hi Have purchased and installed the theme in a client site in order to use your template in his new design. After do that, wocommerce template it´s not working as it does in your live preview theme. checkout page doesnt load and as i said the design it´s not the same.

I have deleted the template woocommerce folder and uploaded the latest version on themeforest.

Can you help me?

Please, contact administrator
for this information.

#160602 Copied Theme version: Versión: 3.0.1 WooCommerce version: 3.0.3

8 Answers

nachosn

Participant

April 19, 2017 at 18:44

Sorry i have downgraded the woocommerce version into 3.0.1 but the problems are the same. Checkout doesnt works and woccomerce design it´s not ok as you can se if you go to the cart page or my account page.

#160606 Copied

Rose Tyler

Support staff

April 20, 2017 at 08:15

Hello,

I’ve sent form-billing.php file to your registration email. Please reupload it in royal/woocommerce/checkout/folder.

Regards,
Rose Tyler.

#160657 Copied

nachosn

Participant

April 20, 2017 at 10:04

Thank you very much for your support Rose, i have uploaded the file you sent to me and now the checkout page it opens but the billing address module doest not showed and can´t finish the chekout proccess.

Please see the attached image.

Any idea?

Best,

Ignacio.

Please, contact administrator
for this information.

#160687 Copied

Rose Tyler

Support staff

April 20, 2017 at 10:22

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me correct admin panel and FTP access to your site.

Regards,
Rose Tyler.

#160694 Copied

nachosn

Participant

April 20, 2017 at 10:37

Hi Rose,

I have installed the storefront theme and now billing address module it´s appears. 🙁 check the captión attatched. In private info i´ll add the access credentials.

Best,

Ignacio.

Attached Image

Please, contact administrator
for this information.

#160696 Copied

Rose Tyler

Support staff

April 20, 2017 at 12:48

Hello,

I’ve reuploaded checkout folder.
Please check checkout page now.

Regards,
Rose Tyler.

#160721 Copied

nachosn

Participant

April 20, 2017 at 19:08

Thanks for your help!

Seems that now all its working ok!

Best,

Ignacio.

#160779 Copied

Rose Tyler

Support staff

April 21, 2017 at 09:43

Hello,

You’re welcome!

Regards,
Rose Tyler.

#160813 Copied
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Problems with checkout page after theme install

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