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Problems with additional options Xstore checkout page

This topic has 12 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

boxandany

Participant

November 2, 2018 at 12:52

Hello;

I have xstore theme for woocomerce, use barbershop demo. The problem is in the checkout page. I use WCField Factory plugin for a additionals options (text. color picker,etc.). When i add a product, not show the options selected in the checkout page. I change theme and work, before i change to xstore and not work. The problem is in checkout page, not show the option, only see in product page

Help plz!

#202217 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1

11 Answers

Rose Tyler

Support staff

November 2, 2018 at 13:04

Hello,

Please provide your site URL and temporary wp-admin access so we can take a closer look.

Regards

#202220 Copied

boxandany

Participant

November 2, 2018 at 13:22

Hello!

Thanks for reply!

Please, contact administrator
for this information.

#202226 Copied

Rose Tyler

Support staff

November 2, 2018 at 13:25

I can’t log in http://prntscr.com/ldj6vq Please check.

Regards

#202228 Copied

boxandany

Participant

November 2, 2018 at 13:31

sorry for the mistake

Please, contact administrator
for this information.

#202229 Copied

Rose Tyler

Support staff

November 2, 2018 at 14:51

Please describe how it should work in more details with screenshots.
Check if it works as expected with default WC theme – Storefront.
Then we will check what can be done from our side. Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.

Regards

#202240 Copied

boxandany

Participant

November 2, 2018 at 15:05

This is screenshot with xstore, no show parameters product, no show name, color…(no show additional options of product)

https://prnt.sc/ldklhx

This is with storefront theme, correctly show name, color, etc.(show additional options of product)

https://prnt.sc/ldklsv

#202244 Copied

Rose Tyler

Support staff

November 2, 2018 at 15:23

Please provide FTP access also.

Regards

#202250 Copied

boxandany

Participant

November 2, 2018 at 16:09

Ok!

Please, contact administrator
for this information.

#202255 Copied

Rose Tyler

Support staff

November 5, 2018 at 09:00

Hello,

Sorry for the delay due to the weekends.
We’ve disabled “AJAX add to cart for simple products” in Theme Options > Single product page > Page Layout. Please check cart page now – http://prntscr.com/lei9aa

Regards

#202314 Copied

boxandany

Participant

November 5, 2018 at 10:30

Hello;
Amazing!!!Great job Rose. Thank you!!!
+10 for your attention and job!

#202332 Copied

Rose Tyler

Support staff

November 5, 2018 at 10:33

Hello,

Would you mind to rate our product:  http://prnt.sc/d256m6  https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

#202334 Copied
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