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Problems when you add product to cart

Home Page › Forum by WordPress & Magento Themes › XStore WordPress Support Forum › Problems when you add product to cart

This topic contains 9 replies, has 2 voices, and was last updated by Rose Tyler Rose Tyler 1 day, 3 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Randley
    Customer
    October 10, 2018 at 8:35 pm #200886

    Hello

    Since 2 weeks ago I have had many problems with the theme of xstore, fix all the access problems I had to update the core, I change the core to the previous one. Since today I have had a lot of problems when I want to add products to the cart, you only see that loading and you can not go to the checkout. Can you please help me with this problem?

    Private Content Hidden
    #200886
    Rose TylerRose Tyler
    Staff
    October 11, 2018 at 7:41 am #200894

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    #200894
    Randley
    Customer
    October 11, 2018 at 4:09 pm #200953

    Hi @Rose

    I am sending you the info.

    Thanks

    Private Content Hidden
    #200953
    Rose TylerRose Tyler
    Staff
    October 12, 2018 at 7:06 am #200971

    Hello,

    Please check credentials http://prntscr.com/l54yqi and FTP (hostname, username, password, port).

    Regards

    #200971
    Randley
    Customer
    October 12, 2018 at 4:23 pm #201042

    Hello @Rose

    I am sending you the info you need. Also I saw other problem with WPBakery page Builder, everything is on white and featured Image too, can you help me with that.

    Thanks

    Private Content Hidden
    #201042
    Rose TylerRose Tyler
    Staff
    October 15, 2018 at 8:06 am #201073

    Dear @Randley,

    1) Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
    2) Try to disable all 3-rd party plugins to check if one of them causes the problem.

    Regards

    #201073
    Randley
    Customer
    October 16, 2018 at 6:45 pm #201180

    Dear @Rose

    I am sending you the information, also I have problem with the slider revolution, when I try save the slider the system say ajax error. We have a lot problems.

    Regars

    Private Content Hidden
    #201180
    Randley
    Customer
    October 16, 2018 at 7:07 pm #201181

    Hi @Rose

    The Hosting guy resolve the problems with the slider revolution and the featured image.

    #201181
    Randley
    Customer
    October 17, 2018 at 1:03 am #201184

    Hi @Rose

    Everything right now it is perfect, I let you know if I found other problems.

    Thanks

    #201184
    Rose TylerRose Tyler
    Staff
    October 17, 2018 at 8:07 am #201199

    Hello,

    That is great thank you for letting us know.

    Regards

    #201199
Viewing 10 posts - 1 through 10 (of 10 total)

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