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Topic: Problems when you add product to cart

Randley

Participant

October 10, 2018 8:35 pm

Hello

Since 2 weeks ago I have had many problems with the theme of xstore, fix all the access problems I had to update the core, I change the core to the previous one. Since today I have had a lot of problems when I want to add products to the cart, you only see that loading and you can not go to the checkout. Can you please help me with this problem?
Site URL: hidden
WooCommerce version: 3.4.5

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Rose Tyler

Support staff

October 11, 2018 7:41 am

Hello,

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

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Randley

Participant

October 11, 2018 4:09 pm

Hi @Rose

I am sending you the info.

Thanks
Site URL: hidden
Theme version: xstore
WooCommerce version: 3.4.5

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support staff only.

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Rose Tyler

Support staff

October 12, 2018 7:06 am

Hello,

Please check credentials http://prntscr.com/l54yqi and FTP (hostname, username, password, port).

Regards

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Randley

Participant

October 12, 2018 4:23 pm

Hello @Rose

I am sending you the info you need. Also I saw other problem with WPBakery page Builder, everything is on white and featured Image too, can you help me with that.

Thanks
Site URL: hidden
Theme version: xstore
WooCommerce version: 3.4.5

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

October 15, 2018 8:06 am

Dear @Randley,

1) Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
2) Try to disable all 3-rd party plugins to check if one of them causes the problem.

Regards

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Randley

Participant

October 16, 2018 6:45 pm

Dear @Rose

I am sending you the information, also I have problem with the slider revolution, when I try save the slider the system say ajax error. We have a lot problems.

Regars
Site URL: hidden

Content is visible for topic creator and
support staff only.

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Randley

Participant

October 16, 2018 7:07 pm

Hi @Rose

The Hosting guy resolve the problems with the slider revolution and the featured image.

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Randley

Participant

October 17, 2018 1:03 am

Hi @Rose

Everything right now it is perfect, I let you know if I found other problems.

Thanks

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Rose Tyler

Support staff

October 17, 2018 8:07 am

Hello,

That is great thank you for letting us know.

Regards

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