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Problems updating Wooccomerce Plugin to latest version

This topic has 29 replies, 5 voices, and was last updated 10 years, 2 months ago ago by Jack Richardson

pionnex

Participant

September 28, 2015 at 11:50

Dear,

When I try to update wooccommerce plugin to 2.4.7 versión (now I have 2.3.13), I have problems with my prodcuts.

At the product pages they appears like it isn´t any quanty of products to select. It appears no colours to select and also no quanty button and buy button.

I Try to update it a few times but I always have to back to older version.

Where is the problem?

Also, when I update the plugin I have this mesagge: (I have the latest version of Legenda)

Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

#89622 Copied Theme version: 2.9 WooCommerce version: 2.4.7

28 Answers

Stan Russell

Participant

September 28, 2015 at 12:59

Hello pionnex,

please provide us with admin credentials for your site in private content. We will check this issue.
In addition please make full backup.

Regards,
Stan Russell.

#89655 Copied

pionnex

Participant

September 28, 2015 at 21:10

Here you have:

Please, contact administrator
for this information.

#90007 Copied

Stan Russell

Participant

September 29, 2015 at 07:32

Hello pionnex,

we encounter ‘TOO_MANY_REDIRECTS’ and ‘502 Bad Gateway’ errors while trying to log into your Dashboard. Please check your site and ask hosting provider for help.

Regards,
Stan Russell.

#90034 Copied

pionnex

Participant

September 29, 2015 at 08:58

Hello,

Please, contact administrator
for this information.

#90079 Copied

pionnex

Participant

September 29, 2015 at 09:36

Dear again:

Please, contact administrator
for this information.

#90097 Copied

Jack Richardson

Support staff

September 29, 2015 at 12:14

Hello,

I’ve updated Woocommerce plugin and removed outdated files in livingestudio.com/wp-content/themes/legenda/woocommerce/ directory. Please clear browser cache and check products now.

Best regards,
Jack Richardson.

#90157 Copied

pionnex

Participant

September 29, 2015 at 12:21

Dear,

Now the problem persist:

Please, contact administrator
for this information.

#90164 Copied

Jack Richardson

Support staff

September 29, 2015 at 16:05

Hello,

The page is working for me:
http://storage8.static.itmages.com/i/15/0929/h_1443538280_6160243_c28b9ba0c3.png

Please try to check it in another browser.

Best regards,
Jack Richardson.

#90257 Copied

pionnex

Participant

September 29, 2015 at 16:46

Dear Jack

Please, contact administrator
for this information.

#90279 Copied

tomt92

Participant

September 29, 2015 at 17:12

Good Afternoon,

I’m having a problem importing the demo data (trying to do e-commerce style)

Woocommerce notification on top saying some files are outdated.

I have attached private content for you to see.

Thanks in advance.

Please, contact administrator
for this information.

#90286 Copied Theme version: 2.9 WooCommerce version: 2.4.7

Jack Richardson

Support staff

September 29, 2015 at 17:13

Hello,

Our demo uses old Woocommerce plugin version, and some style changes have been made in the recent update of Woocommerce, that’s why you see difference.

Regarding the images you need disable “Hard Crop” option in Woocommerce > Settings > Products > Display > Product images and regenerate thumbnails in Tools > Regen. Thumbnails.

Best regards,
Jack Richardson.

#90287 Copied

pionnex

Participant

September 29, 2015 at 17:35

Dear Jack,

Please, contact administrator
for this information.

#90289 Copied

Jack Richardson

Support staff

September 30, 2015 at 08:55

Hello @pionnex,

This message was addressed to you:

Our demo uses old Woocommerce plugin version, and some style changes have been made in the recent update of Woocommerce, that’s why you see difference.

Regarding the images you need disable “Hard Crop” option in Woocommerce > Settings > Products > Display > Product images and regenerate thumbnails in Tools > Regen. Thumbnails.

Best regards,
Jack Richardson.

#90380 Copied

Jack Richardson

Support staff

September 30, 2015 at 08:59

Hello @tomt92,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory).

Please provide us with FTP credentials to check the issue with demo data installation.

Best regards,
Jack Richardson.

#90382 Copied

pionnex

Participant

September 30, 2015 at 09:25

Dear Jack,

Yesterday I did that you said (I didn´t know if the message was for me but I tried it), but I still have the same problems.

When I select the colour I want and the featured image appears (each colour have is own featured image), the image appears bigger and low quality… I don´t know how to explain it… Please check here: http://www.livingestudio.com/producto/eames-lounge-chair-con-ottoman/ and select one colour.

Also, the buy button (“Añadir al carrito” in spanish) is smaller than the original…

Please check it and let me know what can I do

Thank you very much.

Xabier

#90392 Copied

tomt92

Participant

September 30, 2015 at 20:46

Hi Jack,

I have deleted the appropriate files and provided the FTP details in private content.

Thanks,

Tom

Please, contact administrator
for this information.

#90582 Copied Theme version: 2.9 WooCommerce version: 2.4.7

Jack Richardson

Support staff

October 1, 2015 at 09:04

Hello @tomt92,

You need contact your hosting provider and ask them to increase values for the functions upload_max_filesize, post_max_size and memory_limit.
After that try to import demo content.

Best regards,
Jack Richardson.

#90648 Copied

Jack Richardson

Support staff

October 1, 2015 at 09:14

Hello @pionnex,

I’ve removed “Hard Crop” option for images and regenerated thumbnails.
Please clear browser cache and check now.

Best regards,
Jack Richardson.

#90651 Copied

pionnex

Participant

October 1, 2015 at 09:41

Dear Jack:

Please, contact administrator
for this information.

#90662 Copied

Jack Richardson

Support staff

October 1, 2015 at 10:40

Hello @pionnex,

I’ve cleared cache via FTP for your site.
Please clear browser cache and check images again.

Best regards,
Jack Richardson.

#90686 Copied

pionnex

Participant

October 1, 2015 at 11:47

Hello Jack,

Please, contact administrator
for this information.

#90715 Copied

Jack Richardson

Support staff

October 1, 2015 at 13:37

Hello @pionnex,

Please look at the screenshot:
http://storage1.static.itmages.com/i/15/1001/h_1443702972_2838074_393c45b164.png
I don’t see any issues with images.

Try to check it in another browser.

Best regards,
Jack Richardson.

#90755 Copied

pionnex

Participant

October 1, 2015 at 15:50

hello Jack, Please see below:

Please, contact administrator
for this information.

#90809 Copied

Kcharveaux

Participant

October 2, 2015 at 01:12

I am having a similar issue

wp product add-ons

#90893 Copied Theme version: 2.9 WooCommerce version: 2.4.7

Jack Richardson

Support staff

October 2, 2015 at 07:49

Hello @Kcharveaux,

Please describe your problem with more details and provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#90931 Copied
Jack Richardson

Support staff

October 2, 2015 at 09:04
Hello @pionnex,

Please try to check images now.
Also to make button bigger use this code in custom.css:

.single-product-page .product-info .variations_form .button { padding: 15px; }

Best regards,
Jack Richardson.
#90950 Copied
pionnex

Participant

October 2, 2015 at 10:01

Wow!!, Thank you very much, now is all ok!

Thank you again for all your support!!

Your are the best! 😉

#90965 Copied

Jack Richardson

Support staff

October 2, 2015 at 12:01

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#91024 Copied
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