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Problems registering WPBakery Visual Composer

This topic has 15 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Robert Hall

TeresaTL

Participant

September 2, 2015 at 13:13

Hello, I can’t register my account in WPBakery Visual Composer by using the purchase code that you sent me when I bought your theme (WooPress).

I have bought the theme today.

Wordpress deliver me the next message: “Invalid data. Check your information or open support ticket at support.wpbakery.com”

When I try to open a support ticket it doesn’t work because the code is wrong.

Please, can you help me?

Please, contact administrator
for this information.

#83954 Copied Theme version: Woopress WooCommerce version: 2.4.6

14 Answers

Stan Russell

Participant

September 2, 2015 at 14:13

Hello,
you do not need keys to use plugins bundled with our theme, Visual Composer or others.
Latest versions of bundled plugins can be downloaded here: https://www.8theme.com/download-plugins/
In case you want to receive premium support from plugin developers – you need to buy that plugin.

Regards,
Stan Russell.

#83974 Copied

TeresaTL

Participant

September 2, 2015 at 14:54

Thank you I didn’t know that.

Now I’m having troubles when I install the rest of the plugins of the theme.
The design of WordPress (control panel) changes afeter installing screets live chat.
I’m not sure if it happens only because of this plugin. I installed all plugins directly form WordPress.

Regards,
Teresa

#83989 Copied Theme version: Woopress WooCommerce version: 2.4.6

Robert Hall

Support staff

September 2, 2015 at 15:13

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#83993 Copied

TeresaTL

Participant

September 2, 2015 at 15:23

Here you are the access to the admin

Please, contact administrator
for this information.

#84003 Copied

TeresaTL

Participant

September 2, 2015 at 15:23

I have unistalled all the plugins and I was trying to install them again.

#84004 Copied

Robert Hall

Support staff

September 2, 2015 at 15:32

Please try finish with install all required plugins then check this issue.

Regards,
Robert Hall.

#84007 Copied

TeresaTL

Participant

September 2, 2015 at 16:04

The system doesn’t let me to instal this one “Ultimate addons for Visual Composer” because the folder has been already created.

#84014 Copied

Robert Hall

Support staff

September 2, 2015 at 16:15

Hello,

Please try to install plugins via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugin installation in the theme folder woopress/framework/plugins.

If you can’t do this then provide us withFTP credentials in Private Content and we’ll help you.

Regards,
Robert Hall.

#84019 Copied

TeresaTL

Participant

September 2, 2015 at 16:17

In the documentation is written:

“All the plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional.

Keep in mind, we are constantly including the plugin updated versions and while every theme update you may find the actual plugin version in the theme folder. There is no doubt that you can get the current plugin version directly from us. For that, it will be enough to login to your account on our site ( https://www.8theme.com/my-account/ ), then go to https://www.8theme.com/download-plugins/ page, enter your purchase code and you’ll get access to all archives available for your theme.

These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin only for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest”

The plugin “Ultimate Addons for Visual Composer” and “WPBakery Visual Composer” ask for an activation and the purchase code is wrong. This is regarding to my first question.

#84022 Copied

TeresaTL

Participant

September 2, 2015 at 16:21

I tried it before and it didn’t work.

Now, when I try to use the visual layout designer (Maquetador Visual in Spanish) appears the next error “No tienes suficientes permisos para acceder a esta página” (you don’t have enough permissions to access this section).

Please, I have lost 1 day only because of the mistakes in plugins

#84025 Copied

Robert Hall

Support staff

September 2, 2015 at 16:40

Hello,

I’ve just created test Statick Block then used Visual Composer elements and it’s working perfect. Please see screenshot: http://prntscr.com/8bshan

Regards,
Robert Hall.

#84036 Copied

TeresaTL

Participant

September 2, 2015 at 16:41

Ok, thank you

#84038 Copied

TeresaTL

Participant

September 2, 2015 at 16:56

Thank you for everything.

So the Theme is ready no?

#84042 Copied

Robert Hall

Support staff

September 2, 2015 at 17:13

You’re welcome!

Now it’s ok, but if you have any questions please feel free to contact us.

Regards,
Robert Hall.

#84052 Copied
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