Problems in the checkout phase with paypal

This topic has 4 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: gabrielet
    gabrielet
    Participant
    April 7, 2022 at 12:28

    Hi, maybe after updating some plugins (but more probably after updating xstore core and xstore theme) I started to have problems in the checkout phase. As you can see from the attached screenshots, by selecting the paypal payment method, at the first instance, the key function of the related payment does not appear, then, simply by updating/reload the page, they are displayed correctly.
    I have already made various tests disabling one by one the functionality of SG optimizer and other sitetools that are influent with the cache, but the problem still remains. For me it is very bad problem because I am probably losing sales and causing inconveniences to customers, Can you help me please? Thank you

    https://prnt.sc/nWUR1hRA3x7_

    After reload the page :
    https://prnt.sc/uj33gZgYc8UZ

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2022 at 14:06

    Hello,

    Do you have the mentioned issue when the other theme is activated? For example with the default Storefront theme.

    Regards

    Avatar: Andrea Porcaro
    Andrea Porcaro
    Participant
    March 14, 2023 at 15:03

    Good morning, I also have a similar problem, but in my case the Paypal buttons never appear, when I select Paypal as the payment gateway, everything gets stuck loading.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2023 at 17:36

    Hello, Andrea Porcaro,

    Thank you for using our theme.

    Please post your problem by submitting a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with a video of the problem (upload video on filesharing service and provide us with the URL https://wetransfer.com/ ).

    Kind Regards,
    8theme team

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