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Problems encountered when importing the demo to upgrade the theme

This topic has 11 replies, 4 voices, and was last updated 1 month ago ago by Tony Rodriguez

Lxcloud

Participant

February 10, 2026 at 05:02

I purchased a theme, but I’m having some trouble importing the demo data; a blank area appears at the bottom after importing, which didn’t seem to exist in older versions. I don’t know how to fix it.

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10 Answers

Samir Malik

Support staff

February 10, 2026 at 07:38

Hello,

Could you please provide temporary WP-Admin access? We need to review your settings.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

Best regards,
8Theme Team

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Lxcloud

Participant

February 10, 2026 at 09:28

Relevant information has been provided.

The issue is suspected to be caused by a theme plugin update. I upgraded and re-imported the demo data multiple times, but the problem persists. Furthermore, the same issue occurred with my local theme after upgrading the theme plugin. The reproduction pages are located at the bottom of https://test.secretfan.club/product/jumping-mushroom/ and https://test.secretfan.club/product-category/abstract/, where a white block appears.

Please contact administrator
for this information.

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Ayan Rahman

Support staff

February 10, 2026 at 10:18

Hi,

We appreciate your prompt response.

Fixed. Please clear cache and check the result now.

Warm Regards,
The 8Theme Team

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Lxcloud

Participant

February 10, 2026 at 10:20

I’d like to know what’s causing this, because I’m still experiencing this issue even after importing the demo data into my local environment.

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Ayan Rahman

Support staff

February 10, 2026 at 10:27

Hi,

Thank you for reaching out to us.

Please go to XStore Builders Single product Builder and Archive products builder > edit template https://prnt.sc/avLxAoqEKWnN > settings of container / section and change margin to padding – https://prnt.sc/n40hLWI8OcGP

Warm Regards,
The 8Theme Team

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Lxcloud

Participant

February 10, 2026 at 11:10

Okay, thank you very much. I’ve successfully resolved the issue on my local machine as well. However, I didn’t encounter this problem in previous versions, but it appeared after updating to the latest version.

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Ayan Rahman

Support staff

February 10, 2026 at 11:42

Hello,

Thank you very much for your message. We are glad to hear that you have successfully resolved the issue on your local machine. We appreciate your feedback regarding the problem appearing after the latest update, and we will review this matter to ensure improved stability in future releases.

Best Regards,
8Theme’s Team

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Lxcloud

Participant

February 10, 2026 at 11:44

Okay, thank you very much for your reply. I look forward to further improvements to the topic.

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Lxcloud

Participant

February 10, 2026 at 11:44

Thanks for the support! My topic “Problems encountered when importing the demo to upgrade the theme” has been successfully resolved.

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Tony Rodriguez

Support staff

February 10, 2026 at 11:44

Dear Lxcloud,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Problems encountered when importing the demo to upgrade the theme

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