Problems after the theme update - by tetiana_ilina

This topic has 9 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: tetiana_ilina
    tetiana_ilina
    Participant
    May 24, 2021 at 21:16

    Hello, can you please help me?
    There are new problems:
    1) when I create a new carousel of images, it does not have exit, previous and next slide, increase in size buttons and description field. This is a new article with problems
    http://joxi.ru/LmGWDaNslaw6Jm
    https://tiliart.com/pro-iskusstvo/portret-v-iskusstve-chto-eto-vidy-istoriya-zhanra/
    . But the old article that was created before the theme update has carousel of images that WORKS – http://joxi.ru/ZrJKyQgSn4wPgm
    http://joxi.ru/bmoKVx7SyJ3gYmhttps://tiliart.com/materialy-dlya-zhivopisi/kak-risovat-na-stekle-vitrazhnyie-kraski-i-akril/
    2) Gallery of images NOW does not have description field above the image, exit, increase in size buttons. http://joxi.ru/52

    Thank you

    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 24, 2021 at 21:34

    Hello,

    1) I passed the issue to developers.
    2) Your screenshot is broken. Provide the correct one, please.

    Regards

    Avatar: tetiana_ilina
    tetiana_ilina
    Participant
    May 24, 2021 at 22:02

    I am sorry
    2) Gallery of images NOW does not have description field above the image, exit, increase in size buttons. http://joxi.ru/52apY5dtk1Eznm, but before the theme update it had.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 25, 2021 at 12:59

    Hello,

    1) We can’t connect to your FTP. Could you, please, provide us with correct access to your FTP?
    2) It seems that WPBakery page builder removed description in one of the latest updates because it does not display description even with the default WP theme. You can enable it on the staging site and check by yourself.

    Regards

    Avatar: tetiana_ilina
    tetiana_ilina
    Participant
    May 25, 2021 at 15:07

    Hello, can you please use this access?
    Thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 25, 2021 at 15:15

    Hello,

    Thank you. I passed access to our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 11, 2021 at 15:12

    Hello,

    Take our apologies for the delay in answering. Check now, please.

    Regards

    Avatar: tetiana_ilina
    tetiana_ilina
    Participant
    June 28, 2021 at 10:02

    Hello, thank you. I checked my website and see that my old and new articles have a lot of bugs now.
    1) https://tiliart.com/materialy-dlya-zhivopisi/kak-risovat-na-stekle-vitrazhnyie-kraski-i-akril – in the settings of the image carousel when the large size is selected, it slides to the right, but before it was in the center. And the flip button slides off the screen. http://joxi.ru/Grqag1NsGXZKkr
    2) I do not understant what to do?
    – How to return description field? It is VERY important for my website.
    – How to return previous and next slide?
    Now the button for switching the next and the previous slide appears only IF YOU KNOW that it is there, and move SPECIALLY to the right or left on the image so that the button appears http://joxi.ru/YmE5DK7UMNRVJm . Before updating the theme, these buttons were visible ( http://joxi.ru/bmoKVx7SyJ3gYm ) and it was clear and convenient for the user how to switch the slide.
    Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 29, 2021 at 09:54

    Hello,

    1) Check now.

    2) Add the Description of your images https://prnt.sc/17fmbx0 and it will appear at the top of the gallery https://gyazo.com/782a92e758f01455826927632d074d0b
    Check the arrows now.

    Regards

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