• 

  Gizmo

  Participant

  August 22, 2025 at 11:56

  Hi,

  I have reinstalled the Xstore theme and plugin, but after that the page is not working.

  The page says the following:

  A critical error has occurred on the site.

  Read more about troubleshooting WordPress.

  What could be wrong?

  #453290 Copied
  9 Answers
  

  Alex Carter

  Support staff

  August 22, 2025 at 12:02

  Hello,

  Thank you for reaching out to us.

  Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

  Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

  Warm Regards,
  The 8Theme Team

  #453294 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 12:27

  Sent information privately

  Please contact administrator
  for this information.

  #453297 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 12:28

  Hi again,

  It seems to work now, after I changed the PHP version

  #453299 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 12:32

  But after I updated the theme, things started to look strange on the page, texts outside the box, etc.

  #453300 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 12:38

  Now after I changed some settings under PHP values, it looks like the page is finally working,

  #453302 Copied
  

  Alex Carter

  Support staff

  August 22, 2025 at 12:42

  Hello,

  We appreciate your prompt response.

  We’ve activated the child theme on your site. Please clear cache and check the result.

  Warm Regards,
  The 8Theme Team

  #453303 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 13:34

  Hi,

  Thanks for your help. The page seems to be working now.

  #453305 Copied
  

  Alex Carter

  Support staff

  August 22, 2025 at 13:36

  Hello,

  Thank you for your message. We’re glad to hear that the page is now working properly. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.

  Best Regards,
  8Theme’s Team

  #453306 Copied
  

  Gizmo

  Participant

  August 22, 2025 at 13:42

  Thanks for the great support

  #453307 Copied
• Viewing 10 results - 1 through 10 (of 10 total)