Return to previous page

Problems after i updating theme - by dunies

This topic has 30 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

dunies

Participant

November 25, 2015 at 18:19

Hello,

Today I tried to update theme from 1.8 to 2.3.

However I had to return to 1.8 which was stable since once updated the visual composer didn’t open for editing on pages and many js fuctions of it didn’t work.

I don’t know if there is any solution to this but I hope your next upgrade will be functional or at least compatible to visual composer.

#101338 Copied Theme version: 1.8 WooCommerce version: latest

29 Answers

Eva Kemp

Participant

November 25, 2015 at 19:20

Hello,

Have you updated all plugins to the latest versions too?
You can download them here:
https://www.8theme.com/download-plugins/

We don’t have any issues with VC editor on our test site with theme version 2.3.

Regards,
Eva Kemp.

#101349 Copied

dunies

Participant

November 25, 2015 at 19:56

Yes Eva,

I updated everything but when I viewed this page http://www.avart.gr/?page_id=22494 it didn’t load the text on the left. When I tried to edit the text just in case it was a problem with that, when I clicked on the little pen nothing was happening.

When I activated old theme, vc was working ok and so the effects of it.

I can give you access to to test it yourself if you like.

#101364 Copied

Eva Kemp

Participant

November 25, 2015 at 21:10

Hello,

Please update the theme and provide us with FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#101383 Copied

dunies

Participant

November 25, 2015 at 21:51

I updated with the new theme.

Please check this page again

http://www.avart.gr/?page_id=22494

Please, contact administrator
for this information.

#101386 Copied

Brian Johnson

Member

November 26, 2015 at 07:41

Hello

Would you mind to change password to sщmenthing without special characters like $ etc?

Regards,
Brian Johnson

#101399 Copied

dunies

Participant

November 26, 2015 at 08:51

No I don’t mind

Please keep me posted

#101414 Copied

Eva Kemp

Participant

November 26, 2015 at 09:06

Hello,

Please provide us with a new password to wp-admin panel without special symbols.

Thank you.

Regards,
Eva Kemp.

#101418 Copied

dunies

Participant

November 26, 2015 at 11:55

Please check it out fast as website is not functional since last night.

Please, contact administrator
for this information.

#101454 Copied

Eva Kemp

Participant

November 26, 2015 at 13:20

Hello,

The issue has been fixed.
Please check the page now and clear browser cache before.

Regards,
Eva Kemp.

#101474 Copied

Brian Johnson

Member

November 26, 2015 at 13:28

Hello

I see that editor is already works fine:http://prntscr.com/9751nv. Please clarify your request with more details.

Regards,
Brian Johnson

#101477 Copied

dunies

Participant

November 26, 2015 at 20:29

Hello and thank you very much that problem is solved.

I need your help to a few more things that came up after upgading.

1. product tabs

https://www.dropbox.com/s/5d8kb2a9fvbeto7/shot.PNG?dl=0

Can I still have the previous style, like on your demo?
https://www.8theme.com/demo/royal/

And if not, how i can make the font bold to the existing tabs?

2. Seconday menu
You added a new menu which is great but to my case it gets confused with the main menu.
Is it the logo, the font that makes it confused? Can I do something to separate them?

On the image below the titles with yellow are from the main menu and those must be on one line.
https://www.dropbox.com/s/nhjcb4ztzg94npv/shot2.PNG?dl=0

Thank you in advance

#101534 Copied

dunies

Participant

November 26, 2015 at 20:32

One more thing, on the slider the arrows are not being displayed after upgrading the revslider.

What can be wrong with that?

#101535 Copied
Eva Kemp

Participant

November 26, 2015 at 20:55
Hello,

1. The tabs styles were modified in the recent version of Visual Composer plugin, this is not theme customization.
To make the tabs font bold add this code in Theme Options > Custom CSS > Global Custom CSS:

.vc_tta-color-grey.vc_tta-style-classic .vc_tta-tab > a { font-weight: bold !important; }

2. I don’t see issue with menu:
http://storage2.static.itmages.com/i/15/1126/h_1448567600_3477955_0b9f30fcf8.png

What browser are you checking in?

3. The problem with slider arrows has been fixed.
Please check.

Regards,
Eva Kemp.
#101538 Copied
dunies

Participant

November 26, 2015 at 23:00

Eva I created one more shot to make you understand that main menu goes below while it should have been on 1 line. By going below it meets the secondary which is not good. How can each menu be situated in each own separate line?

I use both FF and chrome but it is not a browser issue cause it is wrong to your shot as well.

https://www.dropbox.com/s/5iyy92bgkzfgbvx/shot3.PNG?dl=0

#101552 Copied
Eva Kemp

Participant

November 27, 2015 at 09:14
Hello,

Please try to use this code in Custom CSS for desktop:

.fixed-header-area #menu-secondary-menu { margin-top: 100px !important; }

Regards,
Eva Kemp.
#101584 Copied
dunies

Participant

November 27, 2015 at 10:28

Eva, there is one more that goes below

https://www.dropbox.com/s/nhjcb4ztzg94npv/shot2.PNG?dl=0

Can we do something for that?

Also i found out that on product tabs can be added css.

What shall I add to have your style?
https://www.8theme.com/demo/royal/

As it is now it doesn’t match with theme’s look and feel.

Thank you in advance for your help.

#101606 Copied

Brian Johnson

Member

November 27, 2015 at 10:33

Hello

Please add following code to adjust menu:
.fixed-header-area .menu > li.current-menu-item > a{padding: 20px 10px 15px 10px;}
Please specify what kind of product page styling you would like to implement.

Regards,
Brian Johnson

#101624 Copied

dunies

Participant

November 27, 2015 at 10:38

https://www.dropbox.com/s/5d8kb2a9fvbeto7/shot.PNG?dl=0

Regarding the secondary menu look what happens if a product is added on cart. Again a mess.

#101631 Copied
Eva Kemp

Participant

November 27, 2015 at 10:44
Hello,

Try to use this code in Custom CSS for desktop:

.fixed-header-area .fixed-header > .container { width: 1260px; } .menu > li > a { padding: 20px 0px 15px 21px !important; }

As I told you in the previous post tabs styles were modified in the recent version of Visual Composer plugin, this is not theme customization. Our demo uses old versions of theme and Visual Composer plugin that’s why design differs.

Regards,
Eva Kemp.
#101641 Copied
Brian Johnson

Member

November 27, 2015 at 10:49

You may decrease menu padding value for links to 5 px with following code.
.fixed-header-area .menu #menu-home_menu_gr-1 > li > a{padding: 20px 5px 15px 5px !important}

Regards
Brian Johnson

#101652 Copied

dunies

Participant

November 30, 2015 at 18:19

Hello Eva,

by adding the code given, issue with fixed header has been fixed! Thank you very much!

Regarding the product tabs now, your them has a certain style and no matter the plugin changes the buyers and owners of the theme must be able to achieve that style no matter the plugin changes. Mind you, if I have seen your demo today and asked you to help me achieve what I have seen on your current demo, what you would have told me?

Besides, on November 25, 2015 at 7:20 pm and message #101349 you wrote:

“Hello,

Have you updated all plugins to the latest versions too?
You can download them here:
https://www.8theme.com/download-plugins/

We don’t have any issues with VC editor on our test site with theme version 2.3.

Regards,
Eva Kemp.”

If your test site uses the latest VC version then you must have the same issues. And if it is a known issue then why you show something different and nicer on your demo while the future and current buyers cannot have it?

On the screensot below you will see the style I want to have instead of the ugly and old fashioned tabs. Please help me achieving it as it is part of this nice theme.

https://www.dropbox.com/s/5d8kb2a9fvbeto7/shot.PNG?dl=0

#101996 Copied
Eva Kemp

Participant

November 30, 2015 at 20:25
Hello,

Please add this code in Custom CSS for desktop:

.vc_tta-color-black.vc_tta-style-modern .vc_tta-tab > a { border-color: transparent !important; background-color: transparent !important; color: #666 !important; } .vc_tta.vc_general .vc_tta-tab.firstItem.vc_active > a:after { border: medium none !important; display: block; width: 5px !important; height: 5px !important; position: absolute; top: 50% !important; right: -5px; margin-top: -3px; left: auto !important; background-color: #000; } .vc_tta.vc_general .vc_tta-tab.lastItem.vc_active > a:before { border: medium none !important; display: block; width: 5px !important; height: 5px !important; position: absolute; top: 50% !important; margin-top: -3px; left: -7px !important; background-color: #000; }

Regards,
Eva Kemp.
#102021 Copied
dunies

Participant

December 1, 2015 at 10:40

Hello Eve,

I pasted it but didn’t work. As the account created for you is still active, would you like to check it out yourself?

#102106 Copied

Eva Kemp

Participant

December 1, 2015 at 11:06

Hello,

Some symbols in the code were pasted incorrectly. I’ve edited it.
Clear browser cache and check tabs now.

Regards,
Eva Kemp.

#102109 Copied

dunies

Participant

July 9, 2016 at 16:31

Hello,

After upgrading the product tabs doesn’t look as it used to look. Please help me to make them as it was or to the shot I’m sending you.

https://www.dropbox.com/s/shgruydvfwegw84/shot.jpg?dl=0

#133039 Copied Theme version: latest WooCommerce version: latest
Eva Kemp

Participant

July 9, 2016 at 18:14
Hello,

Please add this code in Global Custom CSS:

.vc_tta.vc_tta-style-modern .vc_tta-tab > a { font-size: 16px; font-family: Roboto; text-transform: uppercase; }

Regards,
Eva Kemp.
#133049 Copied
dunies

Participant

July 9, 2016 at 20:54

Dear Eva,

Please check again how the live shows here https://www.dropbox.com/s/4f2p2jci7qxwsvf/Screenshot%202016-07-09%2022.48.44.png?dl=0

and how I need the final look at the shot I sent you above
https://www.dropbox.com/s/shgruydvfwegw84/shot.jpg?dl=0

The arrows are very bad to new version. I need them to look as the furniture shot.
Also the new arrivals and featured links being between lines and the selected link to be highlighted is far too nicer than the one now.

Please help me to make your theme as nice as it was when I bought it.

#133054 Copied

dunies

Participant

July 9, 2016 at 20:57

Also please help me make this https://www.dropbox.com/s/23zroyt8shqu7s0/posts.PNG?dl=0 like you have it here https://www.8theme.com/demo/royal/cleopatra/?et_styles=0-6-2-9-0-1.

The post grid category in vc doesn’t work by the way.

I used post slider but this is how bad it looks
https://www.dropbox.com/s/hxqg5lmns2m18qg/badlook.PNG?dl=0

Thank you in advance

#133055 Copied
Eva Kemp

Participant

July 11, 2016 at 11:49
Hello,

Use this code in Global Custom CSS:

.vc_tta-color-white.vc_tta-style-modern.vc_tta-tabs .vc_tta-panels { background-color: transparent; border-color: transparent; } .vc_tta.vc_general .vc_tta-panels-container .carousel-area .owl-controls .owl-next { right: -20px; } .vc_tta.vc_general .vc_tta-panels-container .carousel-area .owl-controls .owl-prev { left: -20px; } .vc_tta-color-white.vc_tta-style-modern .vc_tta-tab.vc_active > a { border-color: transparent; background-color: transparent; } .vc_tta-color-white.vc_tta-style-modern .vc_tta-tab > a { border-color: transparent; }

I’ve added Post Grid element under Posts Slider. Please check it.
As VC authors updated Post Grid element, it differs from our demo, because on our demo site we use old plugin version.
To show posts excerpts go to Theme Options > Blog layout > Excerpt length(words) and set words number to display.

Regards,
Eva Kemp.
#133134 Copied
Viewing 30 results - 1 through 30 (of 30 total)