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Problemes in Shop Page - by Ali Akil - on WordPress WooCommerce support

This topic has 51 replies, 4 voices, and was last updated 10 years, 9 months ago ago by Ali Akil

CJMillar82

Participant

February 19, 2015 at 09:13

After much testing, I found that the current theme version, coupled with WooCommerce 2.1.8 will allow checkout if anyone else needs to roll it back.

HOWEVER, I’ve now lost all prior order history. I know it’s in the database somewhere, as it’s all been backed up. How can I restore the data to show in my admin panel for the website so I can see prior orders until the new theme is updated/fixed?!

Any and all help is appreciated! Thank you!

#43630 Copied Theme version: 2.6 WooCommerce version: 2.1.8

Eva Kemp

Participant

February 19, 2015 at 11:32

Hello @CJMillar82,

Your hosting provider should make backups on a server.
You need ask them to restore a database from the back up they have.

Also we recommend you to create back up of the files and database yourself every time before update (theme or plugins).

Thank you.
Regards,
Eva Kemp.

#43671 Copied

CJMillar82

Participant

February 19, 2015 at 19:39

I was able to export from my dev server all the order data, and import it into the current site which worked fine, however now all I see on the Orders page is the total order count, but no order details. I know they are there, but I just can’t them to display. Any ideas?!

#43828 Copied

CJMillar82

Participant

February 19, 2015 at 19:52

I am also having the issue where you can’t add individual products to the cart by clicking through from the product page. Here is an example: http://giddyupgear.com/product/govelope-pro-baker/

It just gets hunt up trying to add to cart. Any help would be greatly appreciated in resolving this, thank you!

#43832 Copied Theme version: 2.6 WooCommerce version: 2.1.8

Ali Akil

Participant

February 19, 2015 at 20:16

Hi,

try this:

Go to settings/ Permalinks settings

in Product permalink base put defult and save.

#43837 Copied

Ali Akil

Participant

February 19, 2015 at 20:24

Hi

do you have ssl certificate?

its may be cousing issues.

download this plugin :

WordPress HTTPS

it will fix all problems coused by http and https.
you can see when you go to checkout the https in red in the link or url.

also why you dont have “https://www” in your url or links?

also check the status of woocommerce. it will tell you if you have something wrong with your woocommerce pages.

#43842 Copied

Ali Akil

Participant

February 19, 2015 at 20:36

check out my page

http://www.eurocorals.com

note the links in every page. I use SSL certificate, 2.5 legenda and 2.2.1.1 woocommerce.

#43843 Copied

CJMillar82

Participant

February 19, 2015 at 21:41

I do have SSL certificate. I’ll try that plugin. Currently I’m on 2.6 Legenda, but can rollback to a prior version – just need to figure out via GoDaddy how to do just that rather than restore the entire site.

To roll back WooCommerce, I was able to re-download the older versions of WooComm via the web, and then install via FTP (that’s how I mistakenly lost order visibility).

So the issues are:
I will test new SSL plugin and let you know how it goes – thank you for your help!
Do I need to roll back to Legenda 2.5 and if so what is the best way to do this?
Any idea how to re-add the orders to be viewable in WooCommerce as they are there (total order count is there) but nothing shows up under detail – please help!!!

Thank you!!!!
I have hope!!!

#43846 Copied

Ali Akil

Participant

February 19, 2015 at 23:35

ohhh godaddy mmm run as fast as you can to another host. I tryed every thing with them manneged wordpress, cpanel hosting then level 3 till I gived up. I recommend you siteground they will help you with everything including problems like you are having now. Goddady will tell you “we only give support for our hosting”. Siteground check every thing and tell you what to do to fix it in 15 min 24 hours a day.

What I would do is go to a back up when the orders where there and print them (you can add them manualy latter). then go back to a backup with Legenda 2.5 and woocommerce 2.2.1.1. Fix the permalinks issue and the ssl https issue. Add the products that are missing then do a back up. If you are with godaddy manneged wordpress then they automaticaly do a daily backup for files and database.

The best way to go back is using a backup! with the database from the same time and date.

If you like I can help you but I need access for admin wordpress and ftp files and I know that its not posible. So you need to do it by your self.

Sorry for my bad english.

#43876 Copied

Ali Akil

Participant

February 19, 2015 at 23:44

another thing… Dont even think about using super cache or total cache or any plugin like that. as this may couse problems than solving speed issues. also uninstall them may couse problems if not done properly. Hope you are not using this kind of plugin.

#43880 Copied

CJMillar82

Participant

February 19, 2015 at 23:48

Actually we’re on cPanel so that is good because we are scheduled for automatic backups and they were able to help us with the SSL issue today in about 30 minutes which wasn’t too bad at all.

Everything is backed up automatically which is great. We use cPanel bc the WordPress Managed Hosting by GoDaddy is only good for basic sites, NOT e-commerce!!! I agree with you there!!!

Thank you SO MUCH for your help. Right now we’re on Legenda 2.6, and WooCommerce 2.1.8 and it seems to be working well which is good. Can you take a look and see if you have the same positive experience? If the site works for you, I will keep it as-is for now.

Only remaining issues are for some reason, we’re stuck when you try to add this simple WooCommerce product to cart: http://giddyupgear.com/product/govelope-pro-baker/ BUT I am testing changing it to a variable product with just one variable and I believe that will work. IT WORKED!!!!

I’ve been doing most of my updates via FTP since that seems to be more thorough. Please let me know if you see the site working properly – thanks!

Last issue – can’t get wishlist to work. Not sure what to do about that…everything else seems ok (still need to get orders to show up).

#43881 Copied

CJMillar82

Participant

February 19, 2015 at 23:50

The only clear cache plugin I use is WP Fastest Cache which has never caused an issue for me on any site I’ve used it on, as it’s very popular and very regularly updated. Is that one okay from what you know?

#43882 Copied

Ali Akil

Participant

February 20, 2015 at 00:08

I didnt use this WP Cache but I used super cache and had a problem of White empty page, then I tryed Total cache and the issue was that if you go to shop page (without singin) then go and sing in and go to shop page again, it appers that you are not singed in becouse it caches the shop page when you was not singed in. Hope you dont have this issue.

Note that if you use chrome and you look to the link you must see HTTPS in green. So, if any image that you uploaded and dose not have https in the link then it will show you that its no safe in yellow. So, you must install the plugin that I told you about to fix that.

I tryed your site and its adding the product but thats not a solution. Variable product for only one product? I think I know what is hapening. Its your cache plugin, some cache disable ajax and some actions and that may couse this issue. Try disabeling the cache plugin and try again. I am almost sure that its the cache plugin. also remember that manneged wordpress from godaddy have a cache integrated and that may couse conflicts. Search in google how to uninstall wp cache properly uninstall it and try to see if that fixes the problem.

#43889 Copied

Ali Akil

Participant

February 20, 2015 at 00:26

well, about the wishlist I have the solution! Disable it! No one use it, -I didnt find a way to fix it and the problem is with the plugin not the theme.

Custommers now can add to cart and the products in cart will be saved untill they checkout. so the wishlist for me is usless. Even if they use another PC, when they login they will have the products in cart waiting.

#43895 Copied

CJMillar82

Participant

February 20, 2015 at 04:11

I don’t have GoDaddy managed wordpress! Just a regular cPanel hosting so that’s good. Let me try the cache thing.
LOL I’ll disable wishlist.

#43927 Copied

CJMillar82

Participant

February 20, 2015 at 05:24

OMG that did it! removed cache plugin!

#43929 Copied

Ali Akil

Participant

February 20, 2015 at 10:20

good 🙂

#43994 Copied

Ali Akil

Participant

February 20, 2015 at 10:38

now try to fix this:

http://giddyupgear.com/product/govelope-pro-baker/

you have ssl certificate, that means that it must be

https://www.giddyupgear.com/product/govelope-pro-baker/

also instal the Plugin wordpres HTTPS.

#44004 Copied

CJMillar82

Participant

February 25, 2015 at 18:17

installed HTTPS plugin and people started having issues on Chrome where it wouldn’t recognize the plugin. the entire site doesn’t need to be HTTPS, just checkout, so I removed it and we seem to be running okay.

Still can’t figure out how to view prior orders though – the total order count is way more than what you can actually see. Any ideas?

#45450 Copied

CJMillar82

Participant

March 3, 2015 at 18:10

Ugh we are having the issue again –

Hi there,
I’m trying to order some of your tall boot socks however your website won’t let me create an account or go to checkout. It says the website is unsafe, even if I use Firefox or Internet explorer instead of chrome. Can you fix this?

Just got that from a customer. No idea why this isn’t working. Any ideas?

#47057 Copied

Ali Akil

Participant

March 5, 2015 at 15:43

did you updated to the 2.6.2?

#47606 Copied
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