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Problem with Product Variation Gallery - by NNN

This topic has 17 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

NNN

Participant

March 17, 2020 at 13:09

Hi
After updating to the last version of Xstore I turned on the option in the admin panel:

Variation Gallery
Turn on to use separate gallery for product variations.

Then in the product page I try to add images to the Variation Gallery, but I can add only 1 additional image – three others disapear and only 2 are saved ( the main and only 1 additional), but I need to have 3 additional plus 1 main.

Can you help me, please?

Thanks

Please, contact administrator
for this information.

#231342 Copied Theme version: 6.2.13 WooCommerce version: 4.0.0

16 Answers

Olga Barlow

Participant

March 17, 2020 at 15:20

Hello,

Provide us with a link to your Dashboard, WP Dashboard access and FTP access to your site. We’ll check the issue.

Regards

#231354 Copied

NNN

Participant

March 17, 2020 at 15:39

Here you are
Thanks

Please contact administrator
for this information.

#231361 Copied

Olga Barlow

Participant

March 17, 2020 at 17:55

Hello,

WP Dashboard access is wrong https://gyazo.com/e4ab1edd552806b2a4dc7558798fbbcf and we have been blocked after a number of tryings http://prntscr.com/rhwma7

FTP also is incorrect http://prntscr.com/rhwnlp

Regards

#231371 Copied

NNN

Participant

March 18, 2020 at 10:55

According to the video you do not use admin link…
you use login link instead…
be sure WP Dashboard access is ok

Please contact administrator
for this information.

#231404 Copied

Rose Tyler

Support staff

March 18, 2020 at 12:33

Hello,

The same problem http://prntscr.com/ricc14 unfortunately. Please check.
Is there any restriction by IP?

Regards

#231415 Copied

NNN

Participant

March 18, 2020 at 17:13

no, i have already checked

#231435 Copied

Olga Barlow

Participant

March 18, 2020 at 19:13

Hello,

You are using some plugin that hides backend login link. Try to disable it. We can’t log in to your Dashboard to proceed.

Regards

#231450 Copied

NNN

Participant

March 19, 2020 at 08:51

Hello,

it is strange, but you did login without problrmrs last time
ok, I disabled two security plugins for now anf turned off the ftp security
I really need help, please
Thanks a lot

#231468 Copied

Olga Barlow

Participant

March 19, 2020 at 09:33

Hello,

Make a doublecheck of the password that you provided http://prntscr.com/riv0ek
Probably we did not log in because of the wrong pass but that plugin just hid the error.

Regards

#231474 Copied

NNN

Participant

March 19, 2020 at 11:17

here is the exact what i use

Please contact administrator
for this information.

#231478 Copied

Olga Barlow

Participant

March 19, 2020 at 19:21

Hello,

Thank you. The problem is redirected to developers and once we fix it I’ll inform you.

Regards

#231498 Copied

NNN

Participant

March 20, 2020 at 11:38

Hello,

Thank you. I will wait for the result. I stoped make changes to the site.

Regards

#231524 Copied

Olga Barlow

Participant

March 20, 2020 at 13:39

Hello,

You can make changes but just skip the step with the variation gallery till we fix it. Seems WooCommerce 4.0 update caused the problem because with 3.9.x version everything works fine, just 4.0 makes the issue.

Regards

#231531 Copied

Olga Barlow

Participant

March 23, 2020 at 10:48

Hello,

Update WooCommerce to 4.0.1 version because this update fixed the issue with the variation gallery. It seems that problem was related to WooCommerce, not to our theme. Let me know about the results.

Regards

#231688 Copied

NNN

Participant

March 23, 2020 at 11:18

HI

Thanks, you are right, the probleme is solved.

Regards

#231694 Copied

Rose Tyler

Support staff

March 23, 2020 at 11:28

Hello,

Great. Thanks for letting us know.
Have a nice day.

Regards

#231696 Copied
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