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Probleme in search of a list of products

This topic has 7 replies, 4 voices, and was last updated 12 months ago ago by Andrew Mitchell

badr

Participant

December 20, 2024 at 10:44

So the problem is clear, when i search in the search bar about products it works fine, but when i click view other products, the search query has a fault, in the query it makes “?s=svr&et_search=true&post_type=product” for example and it leads me to 404, but when i take of post_type or make it post_type=page . it works fine, i don’t know how can i change that

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6 Answers

Rose Tyler

Support staff

December 20, 2024 at 13:06

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

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badr

Participant

December 20, 2024 at 14:10

no solutions works, i just want to change the product in the URL to products, which file can i change so it becomes the default

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Rose Tyler

Support staff

December 20, 2024 at 15:03

Hello,

We kindly request you to ensure that you are using the latest version of the theme. You can find detailed instructions on updating the theme and plugins at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If updating to the latest version does not resolve your issue, we would appreciate it if you could provide a more detailed description of your request. Additionally, please share temporary wp-admin access so that we can assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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badr

Participant

December 20, 2024 at 16:00

i’am did everything you said correctly but no solution, try to look for a product in our website in the search bar and click in view more products…, you will be redirected to 404 , after that just change in the URL product with products, and you will see everything work correct.
Thanks in advice
paramise.ma

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Jack Richardson

Support staff

December 20, 2024 at 17:31

Dear @badr,

We hope this message finds you well.

Could you kindly provide us with the correct wp-admin access to your website so that we can investigate the issue and work towards a solution? Based on our assessment, the issue may be occurring because the basic XStore Ajax Search element is being used in your header. For header purposes, we recommend using the specific Header Ajax Search widget, as it should ensure the redirection functions correctly.

You are welcome to try this adjustment on your own. However, if you require any assistance, please share the necessary access details in the private area, and we will be happy to check and resolve the issue for you.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Andrew Mitchell

Support staff

December 20, 2024 at 17:53

Dear badr,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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