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Problemas en la venta de productos – cambio de precio al cobro

This topic has 6 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

Santi

Participant

August 26, 2025 at 20:48

A la hora de cobrar en la tienda el precio de un par de productos cambia de $XX a $7.5 y cobra solo esta última cantidad. En la lista de productos solo cambia un par. Pero los demás los deja bien.

Esto ha sucedido en ventas aleatorias, y con productos aleatorios. Nos ha pasado unas 3 veces.

Dejo imagen de ejemplo.

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5 Answers

Jack Richardson

Support staff

August 27, 2025 at 07:15

Hello @Santi,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

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Santi

Participant

August 27, 2025 at 19:34

Muchas gracias, voy a hacer algunas pruebas con las sugerencias. Un detalle es que no hace esto de manera regular (solo de repente en algunas ventas y con algunos productos, generalmente los de arriba en el carrito de compra). En este caso cambio el precio a 8.55 cuando en realidad vale 855

Por si se te ocurre alguna otra cosa. Ya que eliminar los plugs que son necesarios va a ser complicado. Como sea eliminaremos todos los que no están en uso.

Espero regresar para comentar que ya quedo solucionado.

gracias.

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Jack Richardson

Support staff

August 28, 2025 at 07:21

Hello @Santi,

We hope this message finds you well.

We kindly recommend disabling all non-essential third-party plugins and testing the issue again. At this time, we have not received similar reports from other customers using our theme, which suggests that the issue may be related to a third-party plugin conflict.

For testing purposes, we suggest creating a staging website where you can safely perform these tests without affecting your live site.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Santi

Participant

August 28, 2025 at 23:31

Thanks.

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Jack Richardson

Support staff

August 29, 2025 at 07:39

Hello @Santi,

Thank you for reaching out to us. We appreciate your message and are happy to assist you with your request.

Please feel free to provide any additional details or clarification if needed, and we will do our best to support you promptly.

Best Regards,
8Theme’s Team

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