Problem with variation disappear and come back

This topic has 3 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Deborah

  • Avatar: Deborah
    Deborah
    Participant
    October 15, 2025 at 11:13

    Hello,
    I’ve got a huge issue with variation and etiquette.
    Sometimes variable product goes to simple product (even in administration) and when I go back after some time, it comes back.
    It impact our sales.
    It didn’t arrives before this new website but we always used variation.
    So :
    – variation disappear sometimes and appear again
    – sometimes it even disappear in administration (but sometimes it’s juste on website)
    – it’s a problem for us because when client goes on this product page they only have the little product available.
    – also sometimes etiquette product also disappear and it’s a problem because our elementor modele is link to etiquette.

    Could you help with this? Is it a cash problem? But if it were, I wouldn’t have the problem in administration?

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    2 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2025 at 09:59

    Hello @Deborah,

    It appears that the issue is not related to our theme, as previously mentioned on the official WooCommerce forum: https://wordpress.org/support/topic/variable-products-switching-to-simple-products/. We have also encountered a similar case with another customer: https://www.8theme.com/topic/woocommerce-variable-products-turning-simple/.

    We recommend reviewing and following the suggestions provided in the referenced discussions.

    Best regards,
    The 8Theme Team

    Avatar: Deborah
    Deborah
    Participant
    October 16, 2025 at 10:44

    Hello Jack,
    Thanks for your reply and your help. It means a lot for us.
    I’ll reviewing and following the suggestions provided.
    Have a nice day,
    Deborah

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