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Problem with Ultimate Addons for Visual Composer

This topic has 8 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Funeral Studio

Participant

October 17, 2015 at 05:34

Hi,

I have just gone through updating the Royal theme and all plugins on a site we are currently developing (we had not updated anything in 2 months as another job had taken priority while this was on hold) and all has gone smoothly until updating the last plugin on my list: Ultimate Addons for Visual Composer. When I add and activate this plugin the website goes down (I just get a blank page when loading the site – the WordPress backend still functions normally). When I de-activate the plugin the website runs fine, but obviously all elements that were originally built with this plugin now do not appear.

I tried to install the older version of the plugin and it still did not work. I have tried installing automatically, manually through ftp, and also by adding through the ‘Add New’ button and nothing has worked…

Can I please ask for some assistance as I have tried everything that I know of.

Thanks,
Antony

Please, contact administrator
for this information.

#94543 Copied Theme version: 2.3

7 Answers

Jack Richardson

Support staff

October 17, 2015 at 08:10

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#94544 Copied

Funeral Studio

Participant

October 18, 2015 at 01:47

Hi Jack, thank you for the response, the details are below.

Thanks,

Antony

Please, contact administrator
for this information.

#94616 Copied

Eva Kemp

Support staff

October 19, 2015 at 09:10

Hello,

I’ve reuploaded Ultimate VC Addons plugin folder and activated it. Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#94678 Copied

Funeral Studio

Participant

October 19, 2015 at 09:22

Fantastic, thank you Eva it looks as though it is all working!

Do you know what was going wrong? I tried a few different ways to upload the plugin but nothing worked for me – was I doing something wrong? I did it the same as the other plugins and I did not have issues with them…?

Just curious so I can avoid this issue in the future if it happens again!

Thanks for the great support,
Antony

#94680 Copied

Eva Kemp

Support staff

October 19, 2015 at 10:17

Hello,

Seems some files weren’t uploaded or upload process failed.
So I reuploaded it again.

Regards,
Eva Kemp.

#94698 Copied

Funeral Studio

Participant

October 19, 2015 at 10:21

Ah right – not sure why that would have happened, but thank you very much for helping out – greatly appreciated!

Have a great day!

Antony

#94699 Copied

Eva Kemp

Support staff

October 19, 2015 at 11:42

Hello,

You’re welcome.

Have a great day too.

Regards,
Eva Kemp.

#94741 Copied
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Problem with Ultimate Addons for Visual Composer

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