Problem with translate - by JohnyB - on WordPress WooCommerce support

Dear, JohnyB,

Could you please check whether your website is currently accessible? It appears to be down on our end:
https://prnt.sc/Y6vO5UW8KbVs

Best regards,
The 8Theme Team

Hello @JohnyB,

Let’s address your translation questions step by step to make the process more professional and effective.

If you would like to rename your categories in your own language, please open the page shown in the screenshot (https://prnt.sc/PWwuSHS1s5zr) and click the “Quick Edit” link to rename the category (https://prnt.sc/KuuJdNP06Uj9).

To modify the text displayed in the empty wishlist, go to Theme Options -> WooCommerce -> Wishlist -> Empty Wishlist Content (setting) (https://prnt.sc/Ws8muWuymC1t).

To edit the text on any of your pages, simply open the page for editing (https://prnt.sc/ZBye2WNbcPam).

To change the titles of widgets in your shop sidebar, navigate to Dashboard -> Appearance -> Widgets -> Shop Sidebar (https://prnt.sc/7ObPrbl_WW6o).

For text modifications that are loaded from files, please use the Loco Translate plugin to translate and adjust the texts from the XStore theme, XStore Core, and WooCommerce plugins.

If you need further assistance, please attach the specific strings you were unable to locate for translation.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello, JohnyB

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, JohnyB,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

We have added the email to the private content.
Best regards,
The 8Theme Team

Hello, JohnyB,

Unfortunately, we do not work through third-party systems. Please provide us with the FTP access details in the following format: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Best regards,
8Theme Team

Hello, JohnyB,

Thank you for providing access.

8 – The issue is caused by custom modifications in your child theme. Please see the attached video for details. Specifically, the following filters hardcode the texts: woocommerce_checkout_fields, woocommerce_payment_gateways, woocommerce_review_order_before_payment.
7 – Fixed.
6 – You need to add the translation yourself. Please refer to the attached video for details.
5 – You need to add the translation yourself. Please refer to the attached video for details.
4 – Fixed.
3 – Fixed.
2 – Fixed.
1 – Fixed.

Best regards,
8Theme Team

Hello, JohnyB,

We have reverted our changes, and the website is now functioning properly. Please see the attached video for more details. Regarding points 8, 6, and 5, kindly refer to our previous message, where the details for these points are explained.

Best regards,
8Theme Team

Hello, JohnyB,

1) Fixed.
2) Please specify where this popup is located.
3) We are sending you a video showing how to change the translations in the form.

Regarding the word “city,” we have also translated it. It was not translated earlier because it was hardcoded in your child theme.

Best regards,
8Theme Team