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Problem with the shipping calculator on the cart and checkout pages

This topic has 5 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Andrew Mitchell

  • Avatar: amamatdi
    amamatdi
    Participant
    February 12, 2024 at 13:45

    hello
    i configurât the shipping zone and it s method but on the cart & checkout pages when I click shipping calculate i fill it with USA but I got nothing please help me

    Please, contact administrator
    for this information.
    #383156 Copied Theme version: 9.2.8
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2024 at 14:05

    Hello, Amamatdi,

    Thank you for reaching out to us with your concern regarding the shipping calculator.

    We kindly request that you conduct a test to evaluate the functionality of shipping calculator when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.
    The behavior you are experiencing may not be related to our theme. in this case, we recommend reaching out to WooCommerce support for further assistance in this matter.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #383158 Copied
    Avatar: amamatdi
    amamatdi
    Participant
    February 13, 2024 at 23:24

    hello
    now it s working but when I go from the product page to cart page it s not working I should go to checkout and it s working after that wen I come back to the cart page from checkout it s working can you do anything please

    #383299 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2024 at 08:48

    Hello, Amamatdi,

    We appreciate your prompt response.

    We kindly request that you inform us whether the situation you described occurs exclusively when the XStore theme is activated, or if it also happens when the Storefront theme is active. If the issue varies depending on the theme used, please provide us with two separate videos demonstrating the behavior with each theme. This will enable us to compare the two and offer you more targeted recommendations.

    Should the situation prove to be independent of the theme, we maintain our suggestion to reach out to the WooCommerce support service https://wordpress.org/support/plugin/woocommerce/ for further assistance.

    We appreciate your cooperation and look forward to your reply.

    Best Regards,
    The 8Theme Team

    #383317 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 14, 2024 at 22:31

    Dear amamatdi,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #383407 Copied

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