Problem with the header – unfortunately something has broken and it is not working properly

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Alex Carter

  • Avatar: Kamil
    Kamil
    Participant
    October 3, 2025 at 10:58

    We have a header set up on our store. I wanted to add ready-made elements to it, like this hamburger menu. Unfortunately, I don’t see one in Elementor. I decided I could use ready-made templates. So I go to xstore builder –> header –> add new –> insert. Unfortunately, after clicking “insert,” a page appears, but with only one element; the rest of the header from the template disappears. I’m sending screenshots of what it looks like. As you can see, after clicking “insert” and entering Elementor, only the megamenu appears and nothing else. I’d also like to ask if there’s another way to add these elements from the ready-made template to the current header.

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    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 3, 2025 at 14:36

    Hello,

    Thank you for reaching out to us.

    We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import the header after that – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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