Problem with the element: Banner With Mask

This topic has 12 replies, 4 voices, and was last updated 5 years, 3 months ago ago by Gils

  • Avatar: Gils
    Gils
    Participant
    August 15, 2020 at 21:18

    Hello,
    I have a problem with one of the elements, Banner With Mask, every time I’m trying to use it I get the following error message:
    Warning: strpos() expects parameter 1 to be string, array given in /home/mumnewus/domains/mumnew.ussl.co.il/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 2133

    Warning: explode() expects parameter 2 to be string, array given in /home/mumnewus/domains/mumnew.ussl.co.il/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 2134

    Please tell me how to fix this problem
    Thanks Gil

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2020 at 07:48

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Gils
    Gils
    Participant
    August 16, 2020 at 11:40

    thank you. im sending

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2020 at 13:18

    Hi,

    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Do you have any limits for connections from other countries?

    Regards

    Avatar: Gils
    Gils
    Participant
    August 16, 2020 at 16:55

    Hi.
    is the problem in the WP-ADMIN or FTP?

    can you also please send me your IP address, so i can pot it on the white list for the FTP

    Avatar: John Holden
    John Holden
    Participant
    August 17, 2020 at 06:03

    Hi,

    Please contact hosting provider and make sure they have not enabled IP or Countries restrictions

    Regards,
    Hung PD

    Avatar: Gils
    Gils
    Participant
    August 18, 2020 at 00:21

    Hello again.
    for the FTP i need to open it for your IP, please send me your IP address.
    for the WP-ADMIN its open.

    Avatar: Gils
    Gils
    Participant
    August 18, 2020 at 15:38

    Hello…
    I need your help to fix my problem!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2020 at 17:37

    Hello,

    IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist.

    Regards

    Avatar: Gils
    Gils
    Participant
    August 19, 2020 at 12:54

    Hello.

    we add this 3 IP’s to the white list.
    waiting for you to solve the problem.
    thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 19, 2020 at 15:23

    Hello,

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Gils
    Gils
    Participant
    August 19, 2020 at 16:43

    Hi.
    thanke you!

    have a great day/night (:

  • Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘Problem with the element: Banner With Mask’' has been successfully resolved, and the topic is now closed for further responses

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