• 

  Gils

  Participant

  August 15, 2020 at 21:18

  Hello,
  I have a problem with one of the elements, Banner With Mask, every time I’m trying to use it I get the following error message:
  Warning: strpos() expects parameter 1 to be string, array given in /home/mumnewus/domains/mumnew.ussl.co.il/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 2133

  Warning: explode() expects parameter 2 to be string, array given in /home/mumnewus/domains/mumnew.ussl.co.il/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 2134

  Please tell me how to fix this problem
  Thanks Gil

  #248044 Copied Theme version: 6.3.9.1 WooCommerce version: 4.3.3
  11 Answers
  

  Rose Tyler

  Support staff

  August 16, 2020 at 07:48

  Hello,

  Thanks for contacting us.
  Please provide temporary wp-admin and FTP access.

  Regards

  #248054 Copied
  

  Gils

  Participant

  August 16, 2020 at 11:40

  thank you. im sending

  Please contact administrator
  for this information.

  #248071 Copied
  

  Rose Tyler

  Support staff

  August 16, 2020 at 13:18

  Hi,

  Error: Connection timed out after 20 seconds of inactivity
  Error: Could not connect to server

  Do you have any limits for connections from other countries?

  Regards

  #248086 Copied
  

  Gils

  Participant

  August 16, 2020 at 16:55

  Hi.
  is the problem in the WP-ADMIN or FTP?

  can you also please send me your IP address, so i can pot it on the white list for the FTP

  #248112 Copied
  

  John Holden

  Participant

  August 17, 2020 at 06:03

  Hi,

  Please contact hosting provider and make sure they have not enabled IP or Countries restrictions

  Regards,
  Hung PD

  #248148 Copied
  

  Gils

  Participant

  August 18, 2020 at 00:21

  Hello again.
  for the FTP i need to open it for your IP, please send me your IP address.
  for the WP-ADMIN its open.

  #248303 Copied
  

  Gils

  Participant

  August 18, 2020 at 15:38

  Hello…
  I need your help to fix my problem!

  #248371 Copied
  

  Olga Barlow

  Participant

  August 18, 2020 at 17:37

  Hello,

  IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.
  Add to whitelist.

  Regards

  #248405 Copied
  

  Gils

  Participant

  August 19, 2020 at 12:54

  Hello.

  we add this 3 IP’s to the white list.
  waiting for you to solve the problem.
  thank you.

  #248519 Copied
  

  Rose Tyler

  Support staff

  August 19, 2020 at 15:23

  Hello,

  Fixed. Please clear cache and check now.

  Regards

  #248541 Copied
  

  Gils

  Participant

  August 19, 2020 at 16:43

  Hi.
  thanke you!

  have a great day/night (:

  #248576 Copied
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