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Problem with shop page - by UrbnDesignz - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

UrbnDesignz

Participant

April 29, 2015 at 15:53

Hello, I’m having a few issues with the shopping page. everything seems to be smushed to one side.

Single Page: https://figureusa.com/shop/above-the-knee/dayanna-wclosure/

Shop Page: https://figureusa.com/product-category/all-shapewear/butt-enhancers/

Admin login is in private message.

Please, contact administrator
for this information.

#60590 Copied

11 Answers

Eva Kemp

Support staff

April 29, 2015 at 16:23

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#60610 Copied

UrbnDesignz

Participant

April 29, 2015 at 23:13

I have managed word press so ill set up temporary FTP credentials. can you also let me know what your doing so i can correct it should this happen next time.

Thank you very much

Please, contact administrator
for this information.

#60709 Copied

bgunning

Participant

April 30, 2015 at 01:43

I’m having the same problem – Eva, here is my thread (see last comment). https://www.8theme.com/topic/single-product-page-is-spanning-full-width/#post-60710

Looks like it has to do with the templates. UrbnDesignz, can you respond to this thread if you figure it out? Mine is a production site and I need to get it back up! thx!

#60714 Copied

Eva Kemp

Support staff

April 30, 2015 at 08:07

Hello @bgunning,

You’ve been already replied. Please don’t create multiple queries.

Thank you.
Regards,
Eva Kemp.

#60738 Copied

Eva Kemp

Support staff

April 30, 2015 at 08:10

Hello @UrbnDesignz,

We can’t connect via FTP.
Please check the credentials.

Thank you.
Regards,
Eva Kemp.

#60739 Copied

UrbnDesignz

Participant

April 30, 2015 at 18:23

I sent you the information again, Again i’m using managed word press so this information i had to put into Filezilla

Please, contact administrator
for this information.

#60908 Copied

Eva Kemp

Support staff

April 30, 2015 at 19:47

Hello @UrbnDesignz,

What is FTP password?
Please show us a screenshot with FTP settings.

Thank you.
Regards,
Eva Kemp.

#60938 Copied

UrbnDesignz

Participant

May 2, 2015 at 00:27

FTP Credentials in Private I copied and pasted the user name and password correctly, it should work.

Please, contact administrator
for this information.

#61045 Copied

Eva Kemp

Support staff

May 4, 2015 at 09:39

Hello @UrbnDesignz,

Did you make any changes in the theme files?
May we reupload the theme?

Regards,
Eva Kemp.

#61244 Copied

UrbnDesignz

Participant

May 4, 2015 at 18:29

I Don’t believe so, and yes do whatever is necessary to get it back up and running again.

Thank you

#61460 Copied

Eva Kemp

Support staff

May 4, 2015 at 19:37

Hello @UrbnDesignz,

I’ve reuploaded the theme files and the issue has been fixed.
Please clear browser cache and check.

Regards,
Eva Kemp.

#61485 Copied
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