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  Greta

  Participant

  December 6, 2016 4:02 pm

  I use the same theme for two site but only in one site I’m having a problem with the shipping cost. In practice, despite having set the same way, free shipping to a site is not calculated. I put the link and both accesses, thanks …

  http://www.modascarpe.com is wrong visualization
  http://www.holinatural.com is right visualization

  Site URL: hidden

  

  Content is visible for topic creator and
  support staff only.

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  Jack Richardson

  Support staff

  December 6, 2016 8:03 pm

  Hello,

  Have you bought 2 licenses for 2 domains?
  We provide support only for 1 domain where theme is installed.
  If you want to get support for other domain you have to buy second license.

  Best regards,
  Jack Richardson.

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  Greta

  Participant

  December 7, 2016 9:25 am

  I only have a license, I did not know there would be two, in any case, the site where I have a problem is http://www.modascarpeshop.com, for which I have a license … so if you could kindly help me I’d be grateful, thank you…

  Site URL: hidden

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  Jack Richardson

  Support staff

  December 7, 2016 12:58 pm

  Hello,

  As I see you’ve not added any shipping methods http://prntscr.com/dgf3qw .
  Please add it.

  Best regards,
  Jack Richardson.

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  Greta

  Participant

  December 7, 2016 2:52 pm

  I use the plugin table rate shipping and imposed on the area and the class as them … I never had problems with this theme, only in this case and I do not understand why …

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  Greta

  Participant

  December 9, 2016 10:01 am

  I removed the plugin and worked with options for shipping Woocommerce, but now while the free shipping cost the select, it gives me problems with that fee, that tells me to add a shipping class but I have added .. .which is the problem at this point?

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  Jack Richardson

  Support staff

  December 9, 2016 6:06 pm

  Hello,

  Could you please show on a screenshot where you set Free Shipping method in Woocommerce settings and where you see message to add a shipping class?

  Thank you.
  Best regards,
  Jack Richardson.

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  Greta

  Participant

  December 12, 2016 10:33 am

  I post screenshots 4, the first two to see how I set the flat rate shipping and the free one. Others to do to see that free shipping over a tot euro works while the flat rate tells me to enter a shipping class. Thank you

  https://s17.postimg.org/tg7453ewf/img1.png
  https://s17.postimg.org/40dun87xr/img5.png

  https://s30.postimg.org/ne8cekvkx/img3.png
  https://s23.postimg.org/4le53tmbv/img4.png

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  Eva Kemp

  Support staff

  December 12, 2016 3:55 pm

  Hello,

  As I see the same issue persists with default WordPress theme too. You need contact Woococmmerce support regarding Shipping issues.

  Regards,
  Eva Kemp.

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