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Problem with shipping visualization - by Greta

This topic has 9 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Eva Kemp

Greta

Participant

December 6, 2016 at 16:02

I use the same theme for two site but only in one site I’m having a problem with the shipping cost. In practice, despite having set the same way, free shipping to a site is not calculated. I put the link and both accesses, thanks …

http://www.modascarpe.com is wrong visualization
http://www.holinatural.com is right visualization

Please, contact administrator
for this information.

#148134 Copied

8 Answers

Jack Richardson

Support staff

December 6, 2016 at 20:03

Hello,

Have you bought 2 licenses for 2 domains?
We provide support only for 1 domain where theme is installed.
If you want to get support for other domain you have to buy second license.

Best regards,
Jack Richardson.

#148167 Copied

Greta

Participant

December 7, 2016 at 09:25

I only have a license, I did not know there would be two, in any case, the site where I have a problem is http://www.modascarpeshop.com, for which I have a license … so if you could kindly help me I’d be grateful, thank you…

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Jack Richardson

Support staff

December 7, 2016 at 12:58

Hello,

As I see you’ve not added any shipping methods http://prntscr.com/dgf3qw .
Please add it.

Best regards,
Jack Richardson.

#148231 Copied

Greta

Participant

December 7, 2016 at 14:52

I use the plugin table rate shipping and imposed on the area and the class as them … I never had problems with this theme, only in this case and I do not understand why …

#148241 Copied

Greta

Participant

December 9, 2016 at 10:01

I removed the plugin and worked with options for shipping Woocommerce, but now while the free shipping cost the select, it gives me problems with that fee, that tells me to add a shipping class but I have added .. .which is the problem at this point?

#148476 Copied

Jack Richardson

Support staff

December 9, 2016 at 18:06

Hello,

Could you please show on a screenshot where you set Free Shipping method in Woocommerce settings and where you see message to add a shipping class?

Thank you.
Best regards,
Jack Richardson.

#148544 Copied

Greta

Participant

December 12, 2016 at 10:33

I post screenshots 4, the first two to see how I set the flat rate shipping and the free one. Others to do to see that free shipping over a tot euro works while the flat rate tells me to enter a shipping class. Thank you

https://s17.postimg.org/tg7453ewf/img1.png
https://s17.postimg.org/40dun87xr/img5.png

https://s30.postimg.org/ne8cekvkx/img3.png
https://s23.postimg.org/4le53tmbv/img4.png

#148636 Copied

Eva Kemp

Support staff

December 12, 2016 at 15:55

Hello,

As I see the same issue persists with default WordPress theme too. You need contact Woococmmerce support regarding Shipping issues.

Regards,
Eva Kemp.

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