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Topic: Problem with search results

Zubi

Participant

December 19, 2016 5:58 pm

Hello,
I have problem with search results in my page, is not this same like in your demo. In private content i send sceenshots and login/password to my website. Could you tell me what can i do? In theme options I have active “Search post type – product” option in header section.
Thanks in advance.
Best regards,
Bartosz

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Eva Kemp

Support staff

December 19, 2016 7:51 pm

Hello,

Please provide us with WP admin credentials in Private Content.

Regards,
Eva Kemp.

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Zubi

Participant

December 22, 2016 8:07 am

WP admin credentials in Private Content.

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Rose Tyler

Support staff

December 22, 2016 10:59 am

Hello,

Have you edited any files in the parent theme?

Regards,
Rose Tyler.

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Zubi

Participant

December 22, 2016 12:16 pm

Hello,
I only translating texts from English into Polish. None of the functionality was not changed.
Best regards,
Bartosz

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Eva Kemp

Support staff

December 22, 2016 5:34 pm

Hello,

There is additional authorization on your site http://storage1.static.itmages.com/i/16/1222/h_1482424426_9321641_35c208f63c.jpeg . What are the credentials for it?
Also please provide FTP credentials.

Regards,
Eva Kemp.

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Zubi

Participant

December 23, 2016 8:25 am

Hello,

FTP credentials and additional authorization in private content.

Best regards,
Bartosz

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Eva Kemp

Support staff

December 23, 2016 4:04 pm

Hello,

The issue has been fixed.
Please check.

Regards,
Eva Kemp.

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Zubi

Participant

December 29, 2016 5:43 pm

Hello,
yes thank you, but you delete my huge part of my styles, translations, widgets and settings….

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Eva Kemp

Support staff

December 29, 2016 7:16 pm

Hello,

We didn’t remove your widgets or translations. Have you edited original theme files?

Regards,
Eva Kemp.

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Zubi

Participant

December 30, 2016 11:32 am

Hello,
yes as I wrote above I was changed translations only, but this isn’t problem.
Could you send me my old style.css file?
Best regards,
Bartosz

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Eva Kemp

Support staff

December 30, 2016 2:12 pm

Hello,

Sorry, but we don’t have your old files.
It’s not recommended to make changes in original style.css file.
You need modify styles in Theme Options > Custom CSS.
If you want to restore files you need contact your hosting provider support and ask them to restore your site from backup.

Regards,
Eva Kemp.

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