Problem with REST API connection from yestarday morning

This topic has 4 replies, 3 voices, and was last updated 1 week, 6 days ago ago by Tony Rodriguez

  • Avatar: Pites
    Pites
    Participant
    November 26, 2025 at 18:23

    Yesterday after 10:43 (because at this time last invoice was created from woocommerce) I lost connection with third party invoice system – Fakturownia. They check everything and asked me to check it by my site. I turn off all plugins but still, when I try to add new keys on Invoice website, there is info: The API keys you entered are incorrect. Please verify that the information you entered is correct.
    I have no idea what happen yesterday after 10:43.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    November 26, 2025 at 20:09

    Hello,

    Thank you for reaching out to us.

    Please note that the XStore theme itself does not manage or modify any API integrations, including Fakturownia. The theme has no control over external API keys, authentication checks, or invoice generation.

    Since you already tested with all plugins disabled and the issue still occurs, here are the steps I recommend:

    1/ Switch temporarily to a default theme (Storefront) and check if the issue persists.
    – If the same “API keys incorrect” message appears, the problem is not related to XStore.

    2/ Re-generate API keys in Fakturownia and try adding them again. Sometimes old keys get invalidated automatically on the provider’s side.

    3/ Check server logs (error_log) for any errors around the time of the last successful invoice (10:43).
    – Hosting providers often update PHP or security modules, which can block outgoing connections.

    4/ Confirm with your hosting provider that outgoing requests to Fakturownia endpoints are not being blocked by the firewall.

    5/ Make sure your site’s date/time settings are correct — API providers sometimes reject requests with invalid timestamps.

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Pites
    Pites
    Participant
    March 13, 2026 at 13:12

    Thanks for the support! My topic “Problem with REST API connection from yestarday morning” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 13, 2026 at 13:12

    Dear Pites,

    Thanks for being part of our WordPress & WooCommerce community!

    We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

    Together, we’re shaping a better WooCommerce experience for everyone.

    Topic closed.
    The 8Theme Team

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