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Problem with responsive page - by giakcamp

This topic has 8 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

giakcamp

Participant

January 2, 2020 at 10:39

Good morning,
this morning when tested my e-commerce I have noticed that the mobile version home page is a white page! The desktop version works well but in the mobile version I can see only the slider on the top of page?
Do I wrong something?

Thanks in advance and happy new year

Please, contact administrator
for this information.

#227644 Copied Theme version: 6.2.5

7 Answers

Rose Tyler

Support staff

January 2, 2020 at 11:03

Hello,

Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then https://www.8theme.com/documentation/xstore/plugins/included-plugins/
If the problem is not caused by a plugin, provide temporary wp-admin and FTP access.

Regards

#227647 Copied

giakcamp

Participant

January 2, 2020 at 11:09

See private message please.

Regards

Please contact administrator
for this information.

#227650 Copied

Rose Tyler

Support staff

January 2, 2020 at 15:02

Hello,

The problem is caused by this plugin – https://prnt.sc/qihin7 Disable the plugin or contact support of the plugin to get assistance.
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins.

Regards

#227673 Copied

giakcamp

Participant

January 5, 2020 at 15:11

Good afternoon, I have disactivate the plugin but now the layout of the site is align to left and not to center. I have tried to align the conbtent to center but nothing. Can you help to align content to center? The problem is in also in the other page like https://www.anticabottegaumbra.it/new/aloe-vera-benefici-proprieta-curative-e-controindicazioni/

I can solve these problems I will buy your theme for other my clients.

Thanks in advance

#227779 Copied
Rose Tyler

Support staff

January 5, 2020 at 15:25
Hello,

Try to disable third-party plugins one by one to find out if one of plugins causes this issue too.
If this doesn’t help, try to add the next custom CSS code:

.container { margin-right: auto; margin-left: auto; padding-left: 15px; padding-right: 15px; }

Regards
#227780 Copied
giakcamp

Participant

January 6, 2020 at 16:49

Thank you, it works

#227824 Copied

Olga Barlow

Participant

January 6, 2020 at 17:03

Hello,

You are welcome.

Regards

#227826 Copied
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