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Problem with products dissapearing from product archive

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Alex Carter

  • Avatar: TheOne
    TheOne
    Participant
    May 28, 2025 at 13:43

    Hello,

    I have a serious problem. Products are dissapearing from the product archives daily.
    Then i figured it out that i have to go do control panel->permalinks -> save, and the products come back. Please take a look at this problem.

    Picture of the problem in attachment.

    Thank you,

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    #445783 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 28, 2025 at 14:20

    Hello,

    We’re sorry to hear about the issue you’re experiencing with disappearing products from the product archives. We understand how concerning this can be and appreciate you bringing it to our attention.

    The behavior you described—where saving the permalinks temporarily resolves the issue—suggests that there may be a conflict with a plugin, theme settings, or a caching mechanism on your site. To assist you further, we kindly ask you to:

    1. Ensure that all your plugins, theme, and WordPress core are updated to the latest versions.
    2. Temporarily deactivate third-party plugins one by one to check if any of them are causing the issue.
    3. Clear your site and browser cache after making changes.
    4. Check your server error logs for any related messages that could help identify the root cause.

    Warm Regards,
    The 8Theme Team

    #445788 Copied
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