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Problem with Product Variation Gallery with more when 10 variations

This topic has 18 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

  • Avatar: NNN
    NNN
    Participant
    May 21, 2020 at 12:50

    Hi
    I noticed the problem with Variation Gallery working.
    I used builed in option of using Variation Gallery slider
    https://prnt.sc/sl19hz
    Products with less 10 variations – the variation gallery slider works well, for ex https://provg.ro/shop/foundation-new-skin/
    But up to 50 variations do not show additional img and sliding, for ex page https://provg.ro/shop/color-extasy/
    But in admin page there are 3 additional img for every variation
    https://prnt.sc/sl1dae
    What is wrong? I have so many problemes with variations in your theme and meet with new one every update… it is so pitty.
    Can you help me to solve the problem asap for not to waist much time?
    Thanks

    #238222 Copied Theme version: Version: 6.3.4 WooCommerce version: Version 4.1.1
    17 Answers
    Avatar: NNN
    NNN
    Participant
    May 21, 2020 at 13:36

    built in Variation Gallery do not work at all

    #238234 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2020 at 16:52

    Hello,

    Sorry for the inconvenience that you faced.
    Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?

    Regards

    #238273 Copied
    Avatar: NNN
    NNN
    Participant
    May 22, 2020 at 05:03

    here you are
    i will appriciate your help
    thank you

    Please contact administrator
    for this information.
    #238316 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 22, 2020 at 16:54

    Hello,

    I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #238418 Copied
    Avatar: NNN
    NNN
    Participant
    May 26, 2020 at 09:33

    Hi
    I interesting to know about the probleme fixing. Is it possible to solve in near time?

    Thanks

    #238787 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 11:11

    Hello,

    Unfortunately, this issue with a great number of product variations required some re-coding of this option in general. I’m working with my team to resolve the issue but we need much more time to finish this than expected. So, please, disable this in theme options till we fix the issue.

    Take my apologies for the inconvenience.

    Regards

    #238790 Copied
    Avatar: NNN
    NNN
    Participant
    May 27, 2020 at 11:14

    Thank you for yur unswer
    Can you tell me is it possible to fix in 1-2 weeks at least, cos I need to start my site and I do not know what to do – variation slider is one of my reason to buy your theme
    Thank you very much

    #238947 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2020 at 17:13

    Hello,

    We’ll do our best to fix the problem within 1 week.

    Regards

    #238995 Copied
    Avatar: NNN
    NNN
    Participant
    June 3, 2020 at 19:19

    Hello Olga
    Sorry to bother you again, but I would like to know the result, may be any ides or way to solve? As I understand the probleme in theme code and need an upgrate for all – am I right?
    Thanks again and again…

    #239789 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2020 at 13:55

    Hello,

    The problem is more difficult than we expected. Unfortunately, we need more time.

    Regards

    #239892 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 11, 2020 at 13:59

    Hello,

    We have uploaded fixed version of our theme to your site. Check the variation gallery now, please.

    Regards

    #240451 Copied
    Avatar: NNN
    NNN
    Participant
    June 15, 2020 at 11:21

    Hello, Olga
    thank you for help
    I checked the verible product with 50 variations and variation gallery ia working fine now
    one question – it looks different from simple product (there are no side errows) – is it norm or not?
    and changes you have made to theme – in the next update will it work the same?
    can I make automatic theme updates in future?
    thanks
    regards

    #240836 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 15, 2020 at 19:52

    Hello,

    Fixed, check again, please.
    We’ll include the fix to the next theme update, so you should not face issues with this after update.

    Regards

    #240884 Copied
    Avatar: NNN
    NNN
    Participant
    June 16, 2020 at 06:37

    Hello,
    thank you for your answer
    yes, I understand about updating, thank you
    but the question about variation gallery arrows is open (sorry for mistake)
    there are two arrows in simple product gallery and no one in variation product gallery
    here are the screens
    https://prnt.sc/t0ido8
    https://prnt.sc/t0idx8
    thank you in advance
    regads

    #240947 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 15:13

    Hello,

    We fixed the arrow previous time https://gyazo.com/6f7683ed509d55ca08fb2b25d2401437 We don’t see issues with this. Try to flush cache (browser and plugin cache).

    Regards

    #240993 Copied
    Avatar: NNN
    NNN
    Participant
    June 17, 2020 at 08:55

    Hello,

    yes, sorry, you were right, cos cache, all now is correct
    thanks a lot for your help

    Regards

    #241093 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 09:58

    Hello,

    You’re welcome!

    Regards

    #241098 Copied
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The issue related to '‘Problem with Product Variation Gallery with more when 10 variations’' has been successfully resolved, and the topic is now closed for further responses

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