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Problem with product playing videos on mobile devices

This topic has 4 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

Niddy

Participant

May 27, 2022 at 10:18

Hi

Just been told by a client that the video in the product is no longer visible on mobile devices. I do not mean when you reduce the screen, I mean actually look at the website on a mobile device and the video does not play.

Can you please advise? Check private area for further details and links.

Thank you.

Please, contact administrator
for this information.

#324709 Copied Theme version: 8.1.4 WooCommerce version: 6.0

3 Answers

Olga Barlow

Support staff

May 27, 2022 at 13:16

Hello,

I suppose it’s related to video format that you use https://www.winxdvd.com/play-video/webm-not-playing-working-fixed.htm . Try to upload mp4 video instead of webm.

Regards

#324723 Copied

Niddy

Participant

May 27, 2022 at 13:34

Thanks Olga – perfect. I never thought to check the filetype doh!

Changed to mp4 and works a dream – thank you very much.

Can close this if necessary 🙂

#324726 Copied

Olga Barlow

Support staff

May 27, 2022 at 13:37

Hello,

You are welcome.

Regards

#324727 Copied
Tagged: best selling themes, mobile video playback, persuasive writing, product issues, seo friendly, woocommerce
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Problem with product playing videos on mobile devices

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