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Problem with product image gallery when editing with elementor pro

This topic has 5 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Earvin "Magic"

Participant

September 1, 2022 at 08:48

Hi,
we have created a new template for our gift cards.
We are using YITH WooCommerce Gift Cards Premium for the gift card product and Elementor Pro for single product template.
The issue is the product image gallery is dissapeared after the product page loaded.
We’ve tasted with other themes and it’s work perfectly.
Is there any issue with elementor pro compability? Which elelementor widget we can use for product gallery?

Please, contact administrator
for this information.

#332929 Copied Theme version: 8.3.1 WooCommerce version: 6.0.2

4 Answers

Rose Tyler

Support staff

September 1, 2022 at 09:49

Hello,

“We’ve tasted with other themes and it’s work perfectly.”- Have you tested with Storefront (default WooCommerce theme). Could you record a detailed video of how it works?
Provide FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#332938 Copied

Earvin "Magic"

Participant

September 1, 2022 at 10:29

Hi and thanx for the quick reply,
ftp account and video link are in the private content area

Please contact administrator
for this information.

#332947 Copied

Rose Tyler

Support staff

September 1, 2022 at 11:21

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332953 Copied

Rose Tyler

Support staff

September 1, 2022 at 13:29

Hello,

Our theme contains a few rewrote files (with our own features/options) of the WooCommerce plugin but to make it work in your case we duplicated the origin file of product-image.php by the next path -> homestic-child/woocommerce/single-product/product-image.php

Now it is working correctly -> https://gyazo.com/fdc68a37eb70ce79362a4f09f11cdaeb

Keep in mind that it is not possible to make that file works only for specific products so all single products have now the origin file of the WooCommerce plugin to output product-image.

Regards

#332977 Copied
Tagged: elementor, gallery, image, product, templates, woocommerce, wordpress
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Problem with product image gallery when editing with elementor pro

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