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Problem with product attributes (Alidropship plugin).

This topic has 6 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

  • Avatar: hafunerix
    hafunerix
    Participant
    April 26, 2024 at 10:26

    I’m using the Alidropship plugin and for about 2 weeks now I’ve been having issues with product attributes when copying a product from Aliexpress to my store.

    The plugin allows you to edit attributes – which is what I do. However, two strange attributes are automatically added to each product: Weight and Size. I’m guessing these attributes are added by the Xstore theme?

    Unfortunately, I can’t even remove them, because even though they appear on the website, they are not in the attribute settings.

    Do you know how to get rid of these 2 attributes? So that the watch wouldn’t weigh 15 kg…

    Ps. The problem has been occurring for some time. Previously, these attributes were not added automatically, so I assume it may be related to the xStore theme update.

    Please, contact administrator
    for this information.
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    #393063 Copied Theme version: 9.3.5
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 26, 2024 at 11:51

    Hello, @hafunerix,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

    Details of the resolution:
    We have made adjustments in the “Product > Product data > Shipping” section by removing specific values and republishing the information.

    For your reference, we have uploaded images illustrating the changes in the private content area of your account.

    2/ The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked).

    Please note that the Additional Information tab is a feature provided by WooCommerce and is not specific to our theme. For further assistance with this matter, we recommend reaching out directly to WooCommerce Support – https://wordpress.org/support/plugin/woocommerce/

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #393082 Copied
    Avatar: hafunerix
    hafunerix
    Participant
    April 26, 2024 at 13:16

    Thank you for quick reply.

    Unfortunately, I see that these attributes have not disappeared – only their values. Currently, the Waga (Weight) and Wyniary (Dimension) items have the value NO DATA. But how to get rid of them completely? Check the attachment please.

    I cleared the cache and checked the site in 2 browsers, but these attributes still appear.

    #393098 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 26, 2024 at 13:53

    Hello, @hafunerix,

    To solve your issue, please add next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

    .single-product div#tab-additional_information table.woocommerce-product-attributes.shop_attributes tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--weight {
    display: none !important;
}

.single-product div#tab-additional_information table.woocommerce-product-attributes.shop_attributes tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--dimensions  {
    display: none !important;
}

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #393103 Copied
    Avatar: hafunerix
    hafunerix
    Participant
    April 29, 2024 at 10:18

    Indeed, it was a problem of the Woocommerce plugin and not your xStore theme, but you helped me anyway. I appreciate it. Thank you, the code works perfectly.

    #393340 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 29, 2024 at 10:18

    Dear hafunerix,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #393341 Copied

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