Problem with PRO Elements and elementor - by Istos

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version.

3/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

Warm Regards,
The 8Theme Team

Hello @Istos,

Thank you for your response.

We kindly noticed that the debug log was not included in your reply. Additionally, it appears that the system requirements have not been configured correctly, which is necessary for proper functionality with our theme. Please refer to the following screenshot for more details: https://prnt.sc/La78Sw8aoEnF.

As a temporary troubleshooting step, we recommend deactivating the XStore theme and the XStore Core plugin, then testing whether the Elementor editor functions correctly with a default theme such as Storefront.

If the issue is resolved after performing this test, we would appreciate it if you could provide us with FTP access so we can investigate further. However, if the problem persists even with the default theme, we suggest submitting a support request on the Elementor forum, as the issue may not be related to our theme.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello,

We kindly inform you that we have not received the debug.log file from your side. For future reference, we would appreciate it if you could upload the file to a file-sharing service, such as https://fex.net/, and provide us with the download link.

Regarding the current case, we would like to thank you for conducting the testing, which confirmed that the issue is not related to the theme or to us as the authors of the XStore theme. In this situation, we strongly recommend reaching out to the Elementor plugin support team https://wordpress.org/support/plugin/elementor/ so they can address the issue and potentially include a fix in one of their upcoming plugin updates.

Warm Regards,
The 8Theme Team

Hello,

Please read this topic – https://www.8theme.com/topic/cant-edit-with-elementor-please-help-me-urgently-2/#post-453666

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team