Problem with payment button except Paypal

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Cpelvis

  • Avatar: Cpelvis
    Cpelvis
    Participant
    July 15, 2025 at 13:01

    Good morning, on my site I have this problem. If I go to the checkout, as you can prove, payments with Mastercard (but also if I activate other cards) and with Bank Transfer do not work. To be exact, there is a problem with the order button.

    I have tried deactivating all plugins and the problem is not solved.
    If I deactivate the theme instead, the problem is solved.

    Can you help me?

    https://www.loom.com/share/9c0313c49f1d456e8558795fed38eb7b?sid=f5b90bf2-dcfb-4d3f-a21a-8c902d537dea

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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2025 at 14:50

    Hello @Cpelvis,

    We hope this message finds you well.

    We would like to kindly ask whether it would be possible for you to temporarily switch to a default theme, such as Storefront, on your website. Alternatively, if more convenient, could you please provide us with a video demonstrating that everything functions correctly when using the default theme?

    At present, we have observed that your child theme includes some custom modifications to the checkout page within the functions.php file. Additionally, there are several plugins installed that appear to add custom actions to the checkout process.

    To help us better identify the source of the issue, we kindly request that you check the functionality with only the following active: WooCommerce, XStore Core, Elementor, Pro Elements plugins, and the XStore theme.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Cpelvis
    Cpelvis
    Participant
    July 15, 2025 at 15:16

    Here you can find the video

    https://www.loom.com/share/dcb499d26e4140958619e523aa29404e?sid=283a2041-2b35-4710-a9f2-43c5786e91fd

    All other tests done did not have the desired effect.

    Avatar: Cpelvis
    Cpelvis
    Participant
    July 15, 2025 at 15:29

    We created a test copy of the site (exactly the same as the other one) and everything works fine on that one. We are going crazy.

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2025 at 17:36

    Hello @Cpelvis,

    We hope this message finds you well.

    We have noticed that the payment options on your testing website differ from those on the original site. Please see the screenshots below for reference:

    – Testing site: https://gyazo.com/4526180b47c1ec5dab06ea17794cb727
    – Original site: https://gyazo.com/02387492fccbd8ab5b50b2e3def8a458

    This discrepancy may be the reason why the functionality appears to be working correctly on your testing environment.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Cpelvis
    Cpelvis
    Participant
    July 16, 2025 at 07:50

    Thanks for the support! My topic “Problem with payment button except Paypal” has been successfully resolved.

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The issue related to '‘Problem with payment button except Paypal’' has been successfully resolved, and the topic is now closed for further responses

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