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Problem with my woocommerce - by whorv - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

whorv

Participant

July 14, 2016 at 07:25

Hi,

We are facing a big problem with our theme’s woo commerce that some of its files are not getting updated & in products we are not able to see our Categories & Attributes.

Please help us ASAP as it is a Shopping website.

Website details are in private content.

Regards,
Karan

Please, contact administrator
for this information.

#133517 Copied Theme version: 2.6 WooCommerce version: 2.6

13 Answers

Eva Kemp

Participant

July 14, 2016 at 09:49

Hello,

Please update the theme to the latest version 2.7.1.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Regards,
Eva Kemp.

#133559 Copied

whorv

Participant

July 14, 2016 at 10:21

Hi,

If we delete woocommerce our all uploaded products & setting will get deleted or it will remain.

Regards,
Karan

#133572 Copied

Jack Richardson

Support staff

July 14, 2016 at 12:36

Hello,

All your settings will remain, because you’ll remove “woocommerce” folder in the theme directory, not in the plugins directory.

Best regards,
Jack Richardson.

#133603 Copied

whorv

Participant

July 14, 2016 at 13:45

Hi Jack,

So can i get the latest update from my themeforest downloads?

Regards,
Karan

#133637 Copied

Jack Richardson

Support staff

July 14, 2016 at 13:51

Hello,

Yes you can download the latest theme version on Themeforest site https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (log in with your envato account).

Best regards,
Jack Richardson.

#133639 Copied

whorv

Participant

July 15, 2016 at 08:28

Hi Jack,

I have updated the theme as u said but still i am not able to see my Categories & Attributes and also i had added categories on my homepage but it is not showing there as well. So, please suggest.

Regards,
Karan

#133723 Copied

Jack Richardson

Support staff

July 15, 2016 at 09:34

Hello,

As I see you are still using old theme version http://prntscr.com/bt5szn but the latest one is 2.7.1.
Please update the theme to the latest version.
Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#133737 Copied

whorv

Participant

July 15, 2016 at 11:13

Hi,

I did the same as shown in video but still not able to see Categories & Attributes in backend & Categories on home page.

Regards,
Karan

#133756 Copied

Jack Richardson

Support staff

July 15, 2016 at 12:15

Hello,

No categories are created in Products > Categories http://prntscr.com/bt7hc4 , that’s why you don’t see them on home page.
Create categories and mark products with them.

Best regards,
Jack Richardson.

#133764 Copied

whorv

Participant

July 15, 2016 at 12:46

Hi,

We have created the Categories & Attributes, Please refer the link:

http://prntscr.com/bt7t33

Regards,
Karan

#133769 Copied

Jack Richardson

Support staff

July 15, 2016 at 13:22

Hello,

I’ve checked the issue with default Woocommerce theme Storefront and it also persists there too, so the problem is related to Woocommerce plugin, not to the theme.
We recommend to contact Woocommerce support for further investigation and tell them to check this problem with their default theme.

Best regards,
Jack Richardson.

#133773 Copied

whorv

Participant

July 20, 2016 at 14:37

Hi Jack,

We have word with the Woocommerce Team & they said that they will only help us if we have order number or subscription key for the Woocommerce. So can you provide us the same so we can get help from Woocommerce Team.

Regards,
Karan

#134168 Copied

Eva Kemp

Participant

July 21, 2016 at 10:39

Hello,

When I enabled debug mode for your site I saw this error:
http://prntscr.com/bvlzm6

You need contact your hosting provider support to restore the database.

Regards,
Eva Kemp.

#134271 Copied
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