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Problem with my license - by samputhkumar

This topic has 8 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

samputhkumar

Participant

August 5, 2021 at 09:02

hi,

i have purchased x store theme yesterday. but it shows subscription expired. i would like to know how can i fix this issue.

i have provided purchase details in private section for your reference. thank you.

Please, contact administrator
for this information.

#297803 Copied Theme version: 8.0.3 WooCommerce version: 5.5.2

7 Answers

Rose Tyler

Support staff

August 5, 2021 at 09:04

Hello,

Thanks for contacting us.
Could you provide a screenshot of the message? You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

Regards

#297805 Copied

samputhkumar

Participant

August 5, 2021 at 09:14

thanks for the quick response appreciated i have shared the screen shot link in private area.

Please contact administrator
for this information.

#297808 Copied

Rose Tyler

Support staff

August 5, 2021 at 09:38

Hello,

You are using nulled XStore version. Deactivate the theme and activate it using the legal purchase code.

Regards

#297811 Copied

samputhkumar

Participant

August 5, 2021 at 10:20

thanks for inputs. iam a new designer appointed for this domain . i have deactivated and updated with original license key. issue resolved. can you please check the screenshot. and my max executions at 120 is that OK are do i have to reach the hosting service to get it changed? i have provided the screen shot can you please check

Please contact administrator
for this information.

#297819 Copied

Rose Tyler

Support staff

August 5, 2021 at 14:00

You’re welcome!
As a rule, 120 is enough. max_execution_time is a limit for the execution time while running the script. For example, if some scripts need more than 120 secs, then you may face a problem. But depending on other server settings script could finish its work faster.
So, if you didn’t face problems with theme options then don’t worry about this parameter.

Regards

#297845 Copied

samputhkumar

Participant

August 5, 2021 at 21:56

thank you. Currently facing one more error after importing the theme demo. the footer part looks different in static block section after update it looks totally different in final preview. i have provided the screen shot for your reference. i want top part of the footer too be in green reset of the footer to be white in static block editing section looks perfect. but in preview the entire footer background looks green. please check the screen shot for better understanding.
i have provided all the necessary details for you to check the footer error. i appreciate your quick response.

Please contact administrator
for this information.

#297892 Copied

Rose Tyler

Support staff

August 6, 2021 at 07:03

Hello,

Theme Options > Footer > Footer styling > Footer Background Color

Regards

#297901 Copied
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