Return to previous page

Problem with menu – does not collapse

This topic has 27 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Chris

Participant

August 15, 2021 at 22:06

We have a problem with the menu after the last update. It is not collapsing. It is of course about the product category menu in the sidebar.
When we are logged in it is fine, and when we enter as not logged in it is completely expanded.

What can be done about it?

#298945 Copied Theme version: .8.0.4 WooCommerce version: 5.5.2

26 Answers

Rose Tyler

Support staff

August 16, 2021 at 07:46

Hello,

If this doesn’t work for not logged users only, it can be a cache effect. Please clear all cache (plugin, server, CDN) and check Categories then.

Regards

#298967 Copied

Chris

Participant

August 16, 2021 at 08:09

Thank you. Unfortunately, nothing has helped. We cleared the wordpres cache with WPRocket and on the site server. We do not use CDN. Perhaps some other plugin is needed?

#298970 Copied

Rose Tyler

Support staff

August 16, 2021 at 08:21

Hello,

1/ As I can see, CDN is used on your site – https://gyazo.com/a75afa3ee408cef848c9ebe933315693 If you do not know about it, try to contact your hosting provider.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check Categories then.
3/ Provide temporary wp-admin access, so we can take a closer look.

Regards

#298971 Copied

Chris

Participant

August 16, 2021 at 08:26

Then I apologize. I didn’t know we had one. I don’t know everything about wordpress unfortunately. Thank you for this information.

I granted access in another topic. Maybe something can be found. It is possible that something got mixed up.

Thank you very much for your help

#298973 Copied

Chris

Participant

August 16, 2021 at 08:38

Yes, it’s a WPROCKET plugin. I disabled some of the features and need to restore them one at a time and check.

Unless you recommend another plugin of this kind?

#298977 Copied

Olga Barlow

Participant

August 16, 2021 at 16:32

Hello,

We changed JS optimization settings a little bit. Check your site now.

Regards

#299019 Copied

Chris

Participant

August 16, 2021 at 16:56

Thank you for your help. However, please restore all the changes you have made. The changes you made caused the page to load slower. And this is what we care more about.

I apologize for the inconvenience.

#299024 Copied

Chris

Participant

August 16, 2021 at 17:01

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.mamaijejszafa.pl%2F

Before the changes we had a score of 82 on cell phones and now it’s 9 or 19.

#299026 Copied

Chris

Participant

August 16, 2021 at 19:55

Please at least let me know where and what was changed, then I will try to restore it myself. Thank you very much.

#299047 Copied

Chris

Participant

August 17, 2021 at 10:47

Only priv message.

Please contact administrator
for this information.

#299089 Copied

Chris

Participant

August 17, 2021 at 16:12

Again, please restore the settings to those before your changes.

#299099 Copied

Chris

Participant

August 18, 2021 at 06:59

I renew my request as above.

#299134 Copied

Olga Barlow

Participant

August 18, 2021 at 16:19

Hello,

Take my apologies for the delay in answering.
I just enabled JS optimization in the cache plugin settings https://prnt.sc/1qaem2b
Disabling of these options only slows down the score. I suppose that you had a better result before our changes because you have JS error that did not allow normal loading of the images and other elements, so the page was almost empty and that’s why a good score was there. But once the page loading all the elements that it should then the score is slower.
You may try the NitroPack plugin to get better google speed and GTmetrix results.

Regards

#299212 Copied

Chris

Participant

August 18, 2021 at 17:53

Thank you for your response. No problem I just cared a lot. Unfortunately so far the result has not improved. I understand that you corrected a bug in JS and that’s why this result is not improving. The settings in the plugin have not changed.
Thank you for correcting the error in JS. Could you please tell me what the error was? And does something by chance write it at some update (of this your fix?).

Thank you

#299231 Copied

Chris

Participant

August 18, 2021 at 17:59

However, something is still wrong as it was because in the mobile option the photos load without WEBP just like computers, and they used to load that way. What could have changed?

#299232 Copied

Chris

Participant

August 18, 2021 at 18:12

Unfortunately, adding the Nitro plugin made the result still sleepy.I went back to WPRocket. Too bad the score is so poor again.

It’s funny, because with that JS error at least it looked nice in terms of the outcome 🙂 and it actually loaded the page faster.

Please tell me why the photo doesn’t have WEBP mobile version, but the website does.

#299236 Copied

Chris

Participant

August 18, 2021 at 18:59

I’m sorry, but all this causes a lot of errors on the site. There is again a problem with the medu on the left sidebar. It is not collapsing. I haven’t changed anything in the settings. I am checking on several computers.
The page is taking longer to load than it ever has in the past.
At the bottom under the photter in Safari, when it crawls all the way to the bottom there is a black box.
The login and password prompt appears even though you do not hover over the login options. This stays in the TOP picture for a while.

I really do not know what has been changed or improved in this code. I can’t control what is happening.

Please contact administrator
for this information.

#299247 Copied

Olga Barlow

Participant

August 19, 2021 at 11:23

Hello,

Send us the video of the issue, please. Do you have any errors in the console?
That’s really strange issue because we tested your site and everything works fine https://recordit.co/9ASF4CKMKc

Regards

#299311 Copied

Chris

Participant

August 20, 2021 at 06:45

In my case, it looks like this https://recordit.co/7h2Hnokk4H. Since your changes there is a problem with loading slider. Customers also report it to us. Then the menu is unfolded and does not collapse again.

I do not know what you changed (fixed in the code), but there are more and more errors. Another one is the functioning of the shopping cart on a mobile phone. A product added to the cart shows up on the cart icon, but when you go into the cart, it shows no products. It is only when you click on the top cart that the products appear. https://gyazo.com/e3ce69882d9c94f3bf2d247ebbddaeea

Please contact administrator
for this information.

#299384 Copied

Olga Barlow

Participant

August 23, 2021 at 12:30

Hello,

Do you have errors in the console? https://balsamiq.com/support/faqs/browserconsole/
Try to disable cache plugin and check if you have errors with the categories, slider and cart on mobile if cache plugin is enabled?

Regards

#299599 Copied

Chris

Participant

October 11, 2021 at 17:42

This topic has not been resolved. Still after your interference the images loaded on the phone do not shrink as they do on the computer. It used to happen like that. I still do not know what you have changed, so I cannot restore it myself.

Please help me.

#305195 Copied

Olga Barlow

Participant

October 12, 2021 at 14:46

Hello,

What do you mean

images loaded on the phone do not shrink as they do on the computer.

?

Could you, please, provided us with the screenshot of the issue on desktop and mobile and explain in more detail what result you try to achieve?

Regards

#305272 Copied

Chris

Participant

October 28, 2021 at 15:45

Overall, the mobile site looks terrible in these results and actually takes a long time to load.
http://prnt.sc/1xm6zfz
There was a moment that this result was awesome, but as you read at the beginning of this chat, it turned out that there was a bug and you messed something up (I don’t know what until today) and this result dropped heavily.

The main reason was that after your change, the mobile images do not compress to .webp format as they do in the case of images on a regular browser. http://prnt.sc/1xm7eif

I do not know what was changed. I also don’t know why this is the result, and we mainly have mobile customers.

#306879 Copied

Olga Barlow

Participant

October 29, 2021 at 12:49

Hello,

We have images Lazy load option in Theme Options > Speed optimization. Only this one plays with images in any way. We did not change any other options that may affect compressing to .webp format.
Also, I tested your site and mobile version has much better results than you display on your screenshot https://prnt.sc/1xpsmny

Regards

#306959 Copied

Chris

Participant

October 29, 2021 at 22:12

Thank you for the information. I’m still low and it’s a little better now because it’s 28. That’s the result I saw some time ago, as you mentioned that there was an error. I wonder what it depends on, that you have such a result and we have a lower one. Surely the information about the problem with loading .webp files has disappeared, and only two show much higher results:
Eliminate resources blocking rendering
1,47 s
Reduce unused CSS code
1,2 s

#307013 Copied

Olga Barlow

Participant

November 1, 2021 at 15:25

Hello,

You may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Regards

#307177 Copied
Viewing 27 results - 1 through 27 (of 27 total)