Problem with infinite load and gallery switch on shop page

This topic has 5 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

  • Avatar: Nick
    Nick
    Participant
    February 15, 2022 at 08:48

    Hello,

    I have enabled infinite load on shop pages and also gallery switch. Everything works fine, but when I load more products, the arrows disappear and I can’t see more photos.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2022 at 10:20

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. If this situation is not caused by a plugin, provide temporary FTP access (contact your hosting provider and ask for FTP host, FTP username, and FTP password).

    Regards

    Avatar: Nick
    Nick
    Participant
    February 15, 2022 at 13:37

    Hi,

    I have tried disabling all plugins, clearing cache, nothing works. Please find FTP credentials aside.

    Thanks.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2022 at 08:00

    Hello,

    I’ve passed this problem to our developers. I will let you know once it will be fixed. Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2022 at 17:31

    Fixed.

    Regards

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