Problem with import demo - by Yassine Ouachary

This topic has 7 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Yassine_Ouachary
    Yassine Ouachary
    Participant
    December 14, 2020 at 18:13

    hello ,

    I have installed x store on my site I have tried to import the demo of a theme but it does not load correctly in fact I have the home page full of bugs.

    and I don’t know how to fix it

    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 18:27

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
    We’ll check the issue and help you with the demo content import.

    Regards

    Avatar: Yassine_Ouachary
    Yassine Ouachary
    Participant
    December 14, 2020 at 18:39

    hello this is the access.

    let me know if you need anything else

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 18:48

    Hello,

    Give our user admin permissions because we don’t have access to Theme Options, to plugins etc http://prntscr.com/w2m18e
    What about FTP access?

    Regards

    Avatar: Yassine_Ouachary
    Yassine Ouachary
    Participant
    December 14, 2020 at 18:58

    perfect,

    these are the ftp logins, and I have also changed the admin logins for the site.

    Please contact administrator
    for this information.
    Avatar: Yassine_Ouachary
    Yassine Ouachary
    Participant
    December 14, 2020 at 19:09

    please tell me if you need anything else or if it’s OK.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2020 at 19:23

    Hello,

    Check your site now. We have imported the demo.

    Regards

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