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Problem with hiding/showing secondary products in the cart

This topic has 10 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

Styrman

Participant

June 27, 2016 at 14:47

Hello,
we are using your royal theme and have a problem with hiding/showing secondary products in the cart.

They are not shown in the minicart (dropdown) and cart but in the checkout:
http://prntscr.com/bjj5d8

Could you give us a solution to hide/show secondary products?

Thank you very much and have a nice day
Nicolas

Please, contact administrator
for this information.

#131238 Copied

9 Answers

Jack Richardson

Support staff

June 27, 2016 at 16:54

Hello,

As I see products are shown in cart widget http://prntscr.com/blqgi2 .
Please clarify with more details what you want to achieve.

Best regards,
Jack Richardson.

#131272 Copied

Styrman

Participant

June 28, 2016 at 16:57

Hello,

if you configure a product with the configurator, it combines secondary products to a primary product. So if you configure a watch with the configurator it uses secondary products as the watch housing, watch hands etc. to get a new, single product that is in our case called “Deine individuelle Magellan” (see: http://prnt.sc/bjj5d8).
Our Problem is that these secondary products are shown in the mini cart widget and the checkout page (for example “CASE_36MM_GOLD”). For some reason this problem doesn’t occure on the cart page.
We would like to hide these products.

Thank you for your help.

Best wishes,
Fabian

#131491 Copied

Eva Kemp

Participant

June 29, 2016 at 07:55

Hello,

Are you using any 3rd-party plugin for this configuration?

Regards,
Eva Kemp.

#131540 Copied

Styrman

Participant

June 29, 2016 at 14:14

Hello,
thank you for your kind reply.
We have tried to find the function to hide these products.
But the theme is using a custom function to overwrite the default behavior. So only you are entitled to make this change. Could you please have a look? You would help us so much with that.

Best regards and have a nice day.
Nicolas and Fabian

#131689 Copied

Eva Kemp

Participant

June 29, 2016 at 15:01

Hello,

You wrote:

if you configure a product with the configurator, it combines secondary products to a primary product.

What configurator do you mean? Is it a plugin? How can we replicate the issue on our side?

Regards,
Eva Kemp.

#131698 Copied

Styrman

Participant

June 29, 2016 at 15:26

Hello,

you can replicate the issue by clicking on the green button “In die Holzkiste” at https://styrmanandcrew.de/konfigurator/ below the product preview.

Regards,
Nicolas and Fabian

#131705 Copied

Eva Kemp

Participant

June 29, 2016 at 16:01

Hello,

As I see you’re using the plugin “Visual Product Configurator”. We don’t provide support for 3rd-party plugins.
You can order additional support via this form https://www.8theme.com/customization-services/ .

Regards,
Eva Kemp.

#131715 Copied

Styrman

Participant

June 29, 2016 at 16:38

Hello,

thank you for your reply.
Unfortunatley we only get the answer that there is no capacity for additonal support at the moment. That’s why we posted the question here.
It is just about hiding the secondary products in the cart. Can’t you help us here?

Best regards,
Nico and Fabian

#131725 Copied

Eva Kemp

Participant

June 30, 2016 at 09:32

Hello,

I’ve checked the site with Storefront theme (default Woocommerce theme) and 3 items are shown in cart widget too http://prntscr.com/bmxwp5.
Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme.
You can contact Woocommerce support or plugin authors regarding your query.

Regards,
Eva Kemp.

#131840 Copied
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