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Problem with Fancy Product Designer Plugin

This topic has 5 replies, 3 voices, and was last updated 3 weeks ago ago by Jack Richardson

Eleni

Participant

November 13, 2025 at 19:44

I have a major issue with the Fancy Product Designer plugin. After the last theme and WooCommerce update, when someone tries to buy a custom product using the plugin after the add-to-cart button – even though the product is added to the cart, the product tries to appear again in the wrapper but appears to be infinitely loading – the same issue occurs with the button, and it remains inactive. If someone wants to redesign the same product or increase the number, they cannot do so.

Please, contact administrator
for this information.

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4 Answers

Eleni

Participant

November 13, 2025 at 19:45

Please check the attached video

Files is visible for topic creator and
support staff only.

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Alex Carter

Support staff

November 13, 2025 at 20:09

Hello,

Thank you for contacting us and for using XStore.

We would like to inform you that we provide support only for issues related to our theme. However, we have investigated your problem and found that there is a critical error caused by the Fancy Product Designer plugin (please see the screenshot: https://prnt.sc/SST7gAx4y87G ). Therefore, the first step you should take is to contact the Fancy Product Designer plugin support team and provide them with the screenshot of the error.

In the meantime, we recommend that you downgrade your PHP version. Your hosting provider can assist you with this. Currently, your site is running on PHP 8.4.14, and not all plugins are fully compatible with this version. There is a possibility that switching to PHP 8.1 will resolve the issue.

We hope this information is helpful.

Best Regards,
8Theme’s Team

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Eleni

Participant

November 13, 2025 at 20:39

Thank you very much for the quick response.

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Jack Richardson

Support staff

November 13, 2025 at 20:54

Hello @Eleni,

Thank you for your understanding and for respecting our support guidelines and privacy policy.

Best regards,
Jack Richardson
The 8Theme Team

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