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Problem with Elementor / Editing pages - by asoma aces

This topic has 9 replies, 2 voices, and was last updated 4 years, 1 months ago ago by asoma aces

asoma aces

Participant

April 18, 2021 at 23:44

Hi guys. I’m having problem with Elementor. Sometimes i can’t edit the pages i made with it. Sometimes it doesnt load
https://prnt.sc/11nxjqg
I tried Deactivating plugins but to no avail. Not sure what is happening with it. The other site i’m working with Xstore theme seems to be working fine.

#284682 Copied Theme version: 7.27 WooCommerce version: 5.2.2

8 Answers

Olga Barlow

Participant

April 19, 2021 at 15:50

Hello,

Provide us with WP Dashboard and FTP access to your site and link to page where you have the issue. We’ll check the problem in more detail.

Regards

#284760 Copied

asoma aces

Participant

April 24, 2021 at 23:25

okey

Please contact administrator
for this information.

#285342 Copied

Olga Barlow

Participant

April 26, 2021 at 11:16

Hello,

1) WP Dashboard access is incorrect https://prnt.sc/1236y9b
2) FTP is ok.
Provide correct access to your Dashboard, please.

Regards

#285473 Copied

asoma aces

Participant

April 26, 2021 at 17:09

okey
check it now

Please contact administrator
for this information.

#285497 Copied

Olga Barlow

Participant

April 27, 2021 at 10:13

Hello,

It looks that your site has issues with the jQuery and it’s not related to theme becasue even if we enable the default WP theme we get the same. Could you, please, provide us with server error logs? Do you have any server settings that could limit or cache old jQuery?

Regards

#285549 Copied

asoma aces

Participant

April 29, 2021 at 03:06

I have Database Access

Please contact administrator
for this information.

#285752 Copied

Olga Barlow

Participant

April 29, 2021 at 08:02

Hello,

We don’t need your DataBase access! I asked about server error logs! Contact your hosting provider to get them. Also ask hosting provider to check the server settings because your site is off and it seems related to server redirect settings.

Regards

#285765 Copied

asoma aces

Participant

May 1, 2021 at 18:47

thank you
problem solved

#286070 Copied
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