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Topic: Problem with contact form & Woocommerce maling

whorv

Participant

May 29, 2015 11:50 am

Hi,

I want to know that how can i change Contact Form Titles (for example: Website to Phone number) & when any new client gets registered to our website they don’t get any mail to confirm registration & we also don’t get any mail as an admin. But when i register as a new user i am able to login without getting any mails.

Regards,
Whorv

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Eva Kemp

Support staff

May 29, 2015 12:01 pm

Hello,

To change contact form fields you need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Contact form”), to edit Website field go to the line 255.
Are you using register form from Woocommerce on Sign In page or our form on Register page?

Regards,
Eva Kemp.

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whorv

Participant

May 29, 2015 12:11 pm

Hi,

We are using the registration page which your theme is having by default & checked all the settings in wordpress as well as in woo-commerce.

Regards,
Whorv

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Eva Kemp

Support staff

May 29, 2015 1:22 pm

Hello,

Please try the solution described in this post:
http://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930

Thank you.
Regards,
Eva Kemp.

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whorv

Participant

May 29, 2015 1:58 pm

Hi,

Have tried the above mentioned solution but it’s still not working. Request you to suggest another alternative.

Thanks & regards,

Karan

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Eva Kemp

Support staff

May 29, 2015 3:52 pm

Hello,

Please ask your host to check mail logs on a server.
There should be some notices why emails can’t be delivered.

Thank you.
Regards,
Eva Kemp.

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whorv

Participant

May 30, 2015 6:11 am

Hi,

Ok i’ll check it with my host provider. But this problem came after updating your theme before updating it was working.

Regards,
Whorv

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Eva Kemp

Support staff

May 30, 2015 8:10 am

Hello,

We need to find why emails can’t be sent and it can be written in mail logs, so please check them.

Thank you.
Regards,
Eva Kemp.

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whorv

Participant

May 30, 2015 8:32 am

Hi,

Ok i’ll do that.

One more question if i upload your old theme will it do some problem to me.

& i have problem that captcha image is also not showing on registering page.

Regards,
Whorv

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whorv

Participant

May 30, 2015 12:35 pm

Hi,

This is what i Received by my host provider. Please go through:-

Regards,
Karan

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whorv

Participant

May 30, 2015 1:52 pm

Hi,

When a user registers for the first time. He gets a message “Please check your mail for login details”. As you know that the user post login are not receiving e-Mails. We would want to change this message to “Registered Successfully. Sign in & enjoy shopping”.

Regards,
Karan

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whorv

Participant

June 1, 2015 6:32 am

hi,

Still waiting for the reply.

regards,
karan

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Eva Kemp

Support staff

June 1, 2015 1:16 pm

Hello,

Sorry for a delay.
Unfortunately administrator can’t receive email if a new user gets registered. We’ll try to fix it in future updates.
Concerning the notification to a user email address is taken from the field “Email Address” in the registration form.
Did your host check mail logs concerning those emails?

Regards,
Eva Kemp.

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whorv

Participant

June 1, 2015 2:00 pm

Hi,

No worries. we have changed the message once any user tries to register.
I also wanted to know if a user signs in for a newsletter, where does that e-mail id get stored ? as its not coming on to our e-mail id …

regards,
Karan

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Eva Kemp

Support staff

June 1, 2015 4:02 pm

Hello,

Customers’ emails are stored in wp-admin panel > Users section.
All users that are registered are shown there.

Regards,
Eva Kemp.

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whorv

Participant

June 3, 2015 12:02 pm

hi,

I have checked it, but its not working. Can you check newsletter on our website. Credentials are in Private content:

Regards,
Karan

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Eva Kemp

Support staff

June 3, 2015 1:04 pm

Hello,

Please clarify what exactly we should check with newsletter.

Thank you.
Regards,
Eva Kemp.

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whorv

Participant

June 3, 2015 1:08 pm

Hi,

When Anyone tries to Subscribe Newsletter, when someone enters email id & click Sign Up the pop gets disappears without showing any thing & client don’t get any notification that he/she is subscribed & we also don’t get any notification or in users on dashboard nothing shows up.

Please suggest…

Regards,
Karan

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Eva Kemp

Support staff

June 3, 2015 2:19 pm

Hello,

You forgot to select mailing list in MailChimp for WP > Forms > Lists this form subscribes to.
I’ve selected “Newsletter” list there.
Please check Newsletter popup window now. I’ve tested it and confirmation email has been sent: http://storage2.static.itmages.com/i/15/0603/h_1433337453_5174245_ce7062dbe1.png
Also you can create “Thank you” page for subscribed users and add url in MailChimp for WP > Forms > Form Settings & Messages > Redirect to URL after successful sign-ups.

Regards,
Eva Kemp.

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whorv

Participant

June 4, 2015 11:40 am

Hi,

Thanks for your help, one more thing i want to know that if i want that after client signup for newsletter the popup should again open saying the “Thank You” message. Is it Possible???

Please suggest….

Regards,
Karan

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