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Problem with checkout… products are there 2 times – that is confusing

This topic has 9 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Michael

Michael

Participant

July 12, 2025 at 08:35

Hi.
when user goes to checkout he see selected product(s) 2 times.

How can i fix it?

Regards Michael

Files is visible for topic creator and
support staff only.

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8 Answers

Rose Tyler

Support staff

July 12, 2025 at 10:00

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Michael

Participant

July 12, 2025 at 11:30

Hi… i try now to deactivate plugins and turn on one by one.
But its heavy to find the plugin causing the problem.

Maybe you can check it out ? I am new on this stuff.

Best Regards
Michael

Please contact administrator
for this information.

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Jack Richardson

Support staff

July 12, 2025 at 13:19

Hello @Michael,

We hope this message finds you well.

We have encountered a memory limit error on your frontend, and it appears that the FTP access credentials provided are not correct so we cannot fix it. Could you kindly provide us with the updated and correct FTP access details at your earliest convenience?

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Michael

Participant

July 12, 2025 at 15:35

hi. i checked again and i can connect… see screenshot !

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support staff only.

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Michael

Participant

July 13, 2025 at 06:04

Good morning, sorry to follow up again.
But after uninstalling all plugins, the problem still exists.

We’re under some pressure because we want to go live with the shop, which isn’t possible in its current state.

Therefore, please urgently request feedback and help.

Best regards
Michael

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Jack Richardson

Support staff

July 14, 2025 at 07:27

Hello @Michael,

We hope this message finds you well.

Kindly check the issue now. It appears that, due to the use of an additional plugin – WooCommerce Germanized, there may be a built-in configuration or a specific setting affecting the display of additional images in the Order Review section. To address this, we have disabled the following option in our Checkout Separated widget: https://prnt.sc/l2k0tAngALWV.

Please let us know if everything is working as expected now.

Best regards,
Jack Richardson
The 8Theme Team

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Michael

Participant

July 16, 2025 at 19:50

Hey,
sorry was not in office for 2 days!
Everything works fine now with checkout!
Pictures not longer double.

Awesome ! Thanks a lot !

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Michael

Participant

July 16, 2025 at 19:50

Thanks for the support! My topic “Problem with checkout… products are there 2 times – that is confusing” has been successfully resolved.

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Problem with checkout… products are there 2 times – that is confusing

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