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Problem with Checkout. "Billing Phone Required Field"

This topic has 21 replies, 5 voices, and was last updated 7 years, 9 months ago ago by Laranz

marx213

Participant

June 29, 2017 at 07:16

Hello there,

I’ve tried my best to fix this issue myself, but I cannot. Using the legenda theme, with the checkout – My customers cannot continue their order without entering a phone number. While it’s not a problem as customers can simply enter a 1. This is something not permitted in Germany to do. Forcing a phone requirement is not legal.

I cannot find where to disable this function,

It’s on the “Checkout Page” when entering customer information.

Thanks

Marx

Please, contact administrator
for this information.

#166638 Copied Theme version: Latest WooCommerce version: 4.8

20 Answers

marx213

Participant

June 29, 2017 at 12:07

Is there anyone able to help me with this?

#166656 Copied

Rose Tyler

Support staff

June 29, 2017 at 14:43

Hello,

Sorry for the delay.
You can try to use some plugin, for example, WooCommerce Checkout Manager.

Regards,
Rose Tyler.

#166685 Copied

samuraischwert

Participant

July 3, 2017 at 12:49

Hello,

same problem here. Using the WooCommerce Checkout Manager plugin and changing the telephone field to “not required” didn’t change anything. Error message still appears. Do you have another idea how to solve it?

Thanks,

Jan

#166917 Copied

Rose Tyler

Support staff

July 4, 2017 at 12:52

Hello, @samuraischwert,

Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears only with our theme provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#167026 Copied

samuraischwert

Participant

July 5, 2017 at 09:21

Hello Rose,

with Storefront activated, the telephone number isn’t required and everything works well.
I put the wp admin access in the private field.

Another short question: How can you translate the error messages that appear, when a customer didn’t fill out a form field such as telephone number? For example like this: https://prnt.sc/frtvfn
It’s not part of the .po file.

Thank you,

Jan

Please, contact administrator
for this information.

#167098 Copied

Rose Tyler

Support staff

July 5, 2017 at 10:49

Hello,

Please read this topic https://www.8theme.com/topic/woocommerce-check-out-page/
Some texts were updated in new Woocommerce files, very likely you need to update wc translations. Please read this article http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (“Updating a .po (and .mo) file”).
Also, don’t forget to backup all the files before any update.

Regards,
Rose Tyler.

#167112 Copied

samuraischwert

Participant

July 5, 2017 at 11:44

Hello Rose,

changing the phone require to false in wp-content\plugins\woocommerce\includes\class-wc-countries.php as described in the other topic didn’t solve the problem unfortunately.

The text strings mentioned aren’t part of the woocommerce translation files located at /wp-content/languages/plugins. Where should else could they be updated?

Thanks,

Jan

#167117 Copied
Laranz

Participant

July 5, 2017 at 13:34
Hi Sam,

Don’t edit the plugin file directly, use this to change the phone field to non-required,

add_filter( 'woocommerce_billing_fields', 'wc_npr_filter_phone', 10, 1 ); function wc_npr_filter_phone( $address_fields ) { $address_fields['billing_phone']['required'] = false; return $address_fields; }

Add this in to your functions.php file in the Child theme, and then change this text “BILLING PHONE REQUIRED FIELD” in the .po file to an empty string using either POEdit or Loco Translate plugin, steps are here: https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

Let us know,

Thanks,
laranz.
#167127 Copied
Seifenigel

Participant

July 5, 2017 at 17:45

Hi everyone,

I have exactly the same problem, non of the suggested solutions worked. I write this to recive follow-up emails.

#167157 Copied

Laranz

Participant

July 5, 2017 at 20:03

Hi @Seifenigel,

Can you pass us the WP and FTP Login details in the Private Content, so that we can check what’s going wrong.

Let us know,

Thanks,
laranz.

#167165 Copied

Seifenigel

Participant

July 7, 2017 at 12:18

Hey Larenz,

sure! 🙂

Please, contact administrator
for this information.

#167314 Copied Theme version: 3.2 WooCommerce version: 3.1.0

Laranz

Participant

July 7, 2017 at 13:33

Hi,

Did you did this step?

and then change this text “BILLING PHONE REQUIRED FIELD” in the .po file to an empty string using either POEdit or Loco Translate plugin, steps are here: https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate or https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

I see that particular string is not translated. I will forward this issue to the developers in the mean time.

Let us know,

Thanks,
laranz.

#167322 Copied

Seifenigel

Participant

July 7, 2017 at 21:37

I tried to, but there is no corrosponding string in the german .po-file, only in the original .pot-file.

#167364 Copied

samuraischwert

Participant

July 10, 2017 at 08:58

Hello laranz,

I added the filter to the functions.php of the theme but the phone field is still required during checkout.

Regarding the translation of the error messages in the checkout, we have the same problem: There is no text string in the original pot file. Do you have news on how to fix that?

Best regards,

Jan

#167461 Copied

Rose Tyler

Support staff

July 11, 2017 at 13:47

Hello, @samuraischwert,

I’ve commented this line http://prntscr.com/fuazvt in etheme.js file. Please check the phone now.
I’ve installed Loco Translate plugin. Please go to LT > Themes > Legenda and synchronize your translation http://prntscr.com/fub3wo and translate needed strings.

Regards,
Rose Tyler.

#167606 Copied

Rose Tyler

Support staff

July 11, 2017 at 13:54

Hello, @Seifenigel,

Please try to comment this line http://prntscr.com/fuazvt in etheme.js file and synchronize the translation via Loco Translate plugin to get necessary lines.

Regards,
Rose Tyler.

#167607 Copied

samuraischwert

Participant

July 11, 2017 at 15:39

Thank you Rose! All topics solved.

Will the change in etheme.js be part of the next update or will we have to change the file again after update?

Best regards,

Jan

#167618 Copied

Rose Tyler

Support staff

July 11, 2017 at 16:21

Hello, @samuraischwert,

You’re welcome!
You will have to change the file again after the update.

Regards,
Rose Tyler.

#167626 Copied

samuraischwert

Participant

August 2, 2017 at 15:37

Hello Rose,

unfortunately we cannot use the loco translate plugin anymore because it slowed down and finally crashed our site because of the incompatibility with “groups” plugin.
Is there another way how to translate the error strings in the checkout?

Best regards,

samuraischwert

#169267 Copied

Laranz

Participant

August 2, 2017 at 16:24

Hi,

1. You can install the plugin, translate the strings, generate the .mo files, and you can deactivate the plugin, it won’t create any issues in that way.

OR

2. You can manually translate the strings using POEdit, or some of the tools noted in the codex, https://make.wordpress.org/polyglots/handbook/tools/other-translation-tools/

Let us know,

Thanks,
laranz.

#169273 Copied
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