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Problem with bulk editor. Item is in 2 categories and i can not change it …

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Alex Carter

Michael

Participant

August 1, 2025 at 07:11

Hello from Germany. I’m trying to move items from one category to another using the bulk edit tool.

But when I select the items… I can’t see all the categories the item belongs to.

The screenshot shows items in the Smartphones and Smartphone Cases categories. I want to remove them from the Smartphones category and sort them only in the Smartphone Cases category.
But this isn’t working because, as mentioned, the Smartphones category isn’t enabled.
See screenshot.
Best regards,
Michael

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3 Answers

Alex Carter

Support staff

August 1, 2025 at 07:32

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#451410 Copied

Michael

Participant

August 1, 2025 at 09:31

Thanks,
i checked and problem is the same.
i contact woocommerce support.

have an nice day.
Michael

#451426 Copied

Alex Carter

Support staff

August 1, 2025 at 10:27

Hello,

We appreciate you taking the time to check the issue. Since you have already contacted WooCommerce support, we recommend continuing to work with them for further assistance, as the issue may be related to their plugin or configuration.

If there is anything else we can help you with from our side, please don’t hesitate to let us know.

Warm Regards,
The 8Theme Team

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